Customer Experience Coordinator

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R125446


Knolls 5 (12022), United States of America, Glen Allen, Virginia


Customer Experience Coordinator


***Candidates must live within approximately 100 miles driving distance of one of the following zip codes 56301, 23060, 19801, and 22102 and be comfortable coming in person whenever required with no less than 24 hours notice***


Are you looking for a challenging role that includes the convenience of working virtually at home?


Are you a reliable, highly self-motivated individual? Do you genuinely care about helping others?


Then a Capital One Virtual Servicing role may be the role for you!


We believe banking should fit our customers' everyday lives - not the other way around. As a Customer Experience Coordinator, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in helping our customers' banking experience.


In this role, you will assess our customers' various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You'll have the opportunity to showcase your already comprehensive skill set and become a trusted adviser to our customers. We strive to assist our customers to save more and stress less!


A successful candidate will demonstrate:


Excellent verbal and written communication skills


A passionate customer service advocate with strong critical thinking skills


Strong time management/multi-tasking skills in a virtual environment


Exceptional listening, questioning and technical troubleshooting techniques


High level of autonomy, self motivation and ethical self-management


Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off


Availability to attend up to 10 weeks mandatory virtual training (Monday-Friday)


Reliable and predictable attendance


Must have a secure home office environment that is free from background noise and distractions of any kind


Ability to sit in front of a PC/monitor, fielding phone calls using multiple systems for extended periods of time


Must live within approximately 100 miles driving distance from of 56301, 23060, 19801, and 22102 and be comfortable coming in person whenever required with no less than 24 hours notice.


Work at Home Technology Requirements:


A secure home office environment that is free from background noise and distractions


A reliable private internet connection that is not supplied by use cellular data (hot spot)


Cable or fiber connections are preferred


Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found. To test your home internet from your personal computer at home, type into the web browser of your personal computer.


Sustained ability to maintain latency less than 250 ms in voice calls is required


Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider


A private network is password protected where you have ownership or line of site to every device on the network


Capital One reserves the right to request proof of internet provider, speed and service package from the associate


Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.


Basic Qualifications:


At least a High School Diploma, GED, or equivalent certification


At least 2 years of customer service experience


Preferred Qualifications:


Bachelor's Degree or military experience


At least 1 year experience working in a call center


Experience working at home in customer service


At this time,... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and




Copy Link

Job Posting: 859976

Posted On: Oct 19, 2021

Updated On: Nov 18, 2021