at Christiana Care Health System in Wilmington, Delaware, United States
ChristianaCare is seeking a Social Work/Case Management Assistant to support the CareVio Complex Care Community Team in coordinating care for our highest risk members under the direction of our clinical team. This work will provide our patients and their families support leveraging internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems. The successful candidate will work Monday through Friday 9am to 5:30pm in our Avenue North facility. Weekends and holidays are required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assists with copying, faxing, form completion, and letters.
Assists with completion of applications for community services and financial eligibility such as DAST, Long Term Care Medicaid, etc. Includes assisting to obtain verification(s) needed to complete the eligibility process.
Assists in contacting community agencies as to availability of services and eligibility requirements, i.e. maintaining nursing home portal.
Assists with routine transportation arrangements and obtaining clothing from departmental/community clothes closets for patient discharge.
Establishes collaborative relationships with care managers/ social workers/vendors/on-site liaisons and other health care staff to effectively and efficiently complete necessary services.
Enters accurate data, authorization/referral entries into computer systems as directed by team in an accurate and timely manner.
Call insurance companies for authorization, benefit verification and coverage information, as necessary.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma or equivalent required.
Bachelor degree in social work or related field/behavioral sciences preferred.
Three years of experience in a support role in care management will be considered equivalent to an associate degree in social work or related field/behavioral sciences preferred.
Home health care and/ or managed care experience preferred.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.