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Collections Team Manager

at Barclays in Wilmington, Delaware, United States

Job Description

Collections Team Manager Wilmington, DE

As a Barclays Collections Team Manager, you will report to the Team Lead and manage, coach and mentor a team of non-exempt front line Colleagues. You will serve as a resource to operation policies and procedure, while communicating and driving daily team and individual metric performance. In addition, you will act as point-of-contact for escalated customer inquiries. Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity. What will you be doing?

+ Managing daily staffing and workflow, and ensuring adherence to department quantity and quality standards

+ Identifying service delivery failures and escalate issue/impact to appropriate business owners

+ Meeting regularly with individual team members; coaching them to meet and exceed their metrics and sales goals

+ Utilizing reporting and direct observation to keep team members abreast of their performance towards those goals

+ Providing performance analysis to implement action plan strategies to improve overall performance

+ Acting as a resource for policy, procedure, and human resources questions/issues

What we’re looking for:

+ Proven experience in a management environment

Skills that will help you in the role:

+ Banking, credit card, or call center experience

+ Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards

+ Strong understand of SL, Collections, Strategy and staffing management

Where will you be working? Barclays’ Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient. To view full details and how to apply, please login or create a Job Seeker account
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Job Posting: JC195286670

Posted On: Oct 18, 2021

Updated On: Dec 04, 2021