Principal Associate, Learning Program Manager

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R125374


Center 2 (19050), United States of America, McLean, Virginia


Principal Associate, Learning Program Manager


Capital One Learning & Development team is seeking a Learning Program Manager. As a Learning Program Manager, you'll be part of a team responsible for designing, developing and implementing engaging learning experiences and solutions that will fuel our growth as a Tech company and help our associates develop cutting-edge skills. We are a passionate team that embraces bold ideas, fosters collaboration, challenges the status quo, and inspires personal growth. If you are excited about helping others learn and building engaging experiences, you may be a fit for our team!


In this role, you will be responsible for ensuring this cohort-based learning experience maintains it's high participant scores and best-in-class reputation. You will also execute multiple cohorts with end-to-end project tasks and manage critical stakeholder and external vendor relationships. Additional support of other leadership programs will happen on an adhoc basis.


The ideal candidate has excellent program management skills, learning experience design expertise, strong attention to detail and enjoys working autonomously in a fast-paced environment. If you are passionate about empowering associates with the skills to be their best, read on!


Key Responsibilities:


Own the program & interface with learners, managers, stakeholders


Oversee recurring program activities and design new activities to engage new audiences


Grow and scale the program to multiple cohorts per year


Expand training curriculum to new modalities and learners by expanding learner personas, learning objectives, and experience maps


Create and maintain the curriculum plan and roadmap in partnership with a curriculum lead


Create and maintain the syllabus/ learner schedule in partnership with a curriculum lead


Ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed


Forge relationships with key stakeholders to ensure delivery of commitments


Identify ways to improve and streamline learner experiences


Synthesize training/learner data and feedback and refine curriculum as necessary


The ideal candidate for this role will:


Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work


Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes


Demonstrate organizational agility to adapt to changing demands


Display strong consulting and collaboration skills


Basic Qualifications:


High School Diploma, GED or equivalent certification


At least 2 years of Project Management experience


At least 1 year of client consulting experience


Preferred Qualifications:


Bachelor's, Master's, or MBA degree


At least 3 years of Project Management experience


At least 2 years of client consulting experience


At least 1 year of experience working in an Agile environment


PMP, Lean, Agile or Six Sigma certification


Experience creating technical curriculum


Experience using learning technologies such as Enterprise LMS, social learning platforms, or online learning content providers


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 859163

Posted On: Oct 16, 2021

Updated On: Nov 15, 2021