Technical Support Engineer

at Sartorius North America in Wilmington, Delaware, United States

Job Description

We are currently seeking a Technical Support Engineer for our North America (NA) Service organization based at Newark, DE facility.


What you will accomplish together with us


Perform post-sales telephone and on-site technical support for the NA Service organization


Assist in handling installations, upgrades, testing, and maintenance on new or complex equipment


Provide guidance to the Field Service staff on the function, usage, operation, and repair of products


Maintain a high level of product knowledge. Serve as a liaison between the US organization and various manufacturing sites


Convey feedback to QA and the engineering staff


Attend product service training and act as the North America trainer for the Bioprocess Service Team


Route application questions from customers and sales reps to the appropriate Applications team


Take ownership of technical issues, and work with our Development group to resolve advanced issues when necessary.


Resolve escalated field issues without the need for management intervention.


Document troubleshooting and problem resolution steps.


Provide technical training as required.


What will convince us


Minimum of 5 years of Field Service experience; Biopharmaceutical industry experience preferred


BS in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training


Up to 50% travel is required to support Field Service Initiatives


Excellent verbal and written communication skills


Excellent troubleshooting ability


Proficiency with MS Office software


Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP


Able to prioritize workload and customer demands


Strong team player who works well with others


Identification with our core values: Sustainability, Openness, Enjoyment


What we offer


Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:


Opportunity for international career development:

a global network offering seminars and training sessions, expert and manager career paths


Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration


Intelligent working environment: working in smart buildings with the latest technology and equipment


Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.


All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.


Please view equal employment opportunity posters provided by OFCCP here.


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We look forward to receiving your application.


Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


All employment decisions are based on valid job-related requirements.


If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at


We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insightsinto our world of work can be found


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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Job Posting: 859144

Posted On: Oct 16, 2021

Updated On: Nov 15, 2021