Strategic Business Analyst II

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description


+ Responsible for recognizing opportunities and enhancements improve overall financial performance, customer experience and execution quality via trends in key performance metrics

+ Partner with internal groups to build or modify strategies to improve liquidation and overall performance including regulatory and compliance aspects

+ Conduct thoughtful ad-hoc analytics to address business issues and be able to independently generate forward looking solution

+ Explore new data sources and cross line of business collection best practices to drive the business forward


+ Bachelors or MS degree(preferred) in Statistics, Econometrics, Operations Research, Mathematics (or equivalent quantitative field)

+ A minimum of 2 years of relevant analytics experience. Previous experience in credit card risk/collection fields is preferred

+ Knowledge of credit card P&L is preferred

+ Knowledge and experience in gathering requirements, building and presenting strategies, data mining, developing predictive modeling techniques and presentation of findings is a must

+ Experienced programming knowledge in both SAS and SQL, Operating systems experience with UNIX, visualization tools like TABLEAU and relational database knowledge such as ORACLE/TERADATA

+ Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas

+ Demonstrated excellent written and oral communication skills to clearly present analytical findings and make business recommendations via the use of Microsoft Word, Excel, and PowerPoint

+ Strong project Management Skills — well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize multiple projects across cross-functional groups

+ Evidence of leadership, initiative, productivity and teamwork


Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC195055998

Posted On: Oct 16, 2021

Updated On: Nov 28, 2021