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Enablement Operations Senior Analyst, Sales Leaders

at Salesforce.com, Inc in Dover, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a subscription business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

Role Description

Salesforce Global Enablement is focused on developing leading edge learning programs to prepare our employees to confidently help Salesforce customers understand the value of working with us and, in turn, be wildly successful themselves. Our learning programs include how to be a trusted advisor, how to leverage the full power of Salesforce with customers, and understand how our products create solutions to solve the most critical business issues including industry specific ones. Our team is innovative and has global reach; we build learning journeys, develop learning programs, create course and curriculum and deliver them globally on our training platform.

Salesforce is looking for an operations professional with program / project management experience to join our Operations Team. This fun, innovative team is looking for an organized leader who can partner with program owners, assess operational criteria, and deploy learning programs from end-to-end. We focus on how to standardize the way we organize, manage and produce events and programs including enrollment, invite and event management, logistics and communications, and operational and program management. A strong candidate will manage new and existing learning programs and simultaneously implement new tools and operational procedures in the spirit of being agile.

Primary Responsibilities

+ Lead and execute the operations of ongoing global learning programs

+ Manage registration, learner tracking, Marketing Cloud communications, learner invites, Slack channels

+ Deploy course assignments and tracking using internal systems and tools

+ Source leader speakers/presenters and manage logistics

+ Manage survey analyses and CSAT tracking via Tableau

+ Meet regularly with Program Owners to ensure operational alignment and execution

+ Serve as liaison between Program Owners and Tech & Operations Team

+ Be a power-user in all internally used products and tools

+ Participate in short and long-term projects focused on tech improvements and prioritization

+ Communicate and manage potential risks, issues, and dependencies between Program Owners and Ops Teams

+ Execute the change management and deployment of new tech tools and functionalities

+ Submit monthly expense tracking in our internal budget tracker

+ Contribute to Scrum Team and serve as subject matter expert for program deliverables

+ Serve as a point of contact for working teams

+ Create long- and short-term project plans that set expectations and align with the program goals

+ Build and maintain relationships with stakeholders inside and outside of Global Enablement to ensure strong cross-group collaboration

Required Skills/Experience:

+ 4 year degree with strong academic performance

+ 5+ years of project or program management experience

+ Experience in Marketing Cloud

+ Experience in Tableau (building workbooks and dashboards)

+ Excellent presentation skills with the ability to tailor a presentation to the audience

+ Excellent written and verbal communication skills

+ Build trusting relationships and credibility to influence and improve business outcomes

+ Strong interpersonal skills and extremely resourceful

+ Ability to think strategically and act in a detailed, hands-on manner.

+ Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.

+ Scrappy and resourceful team player

Desired – Professional Experience/Skills

+ Marketing Cloud certification

+ Experience in creating Tableau workbooks and dashboards

+ Experience with Salesforce products

For Colorado-based roles: Minimum annual salary of $64,000. You may also be entitled to receive bonus and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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Job Posting: JC195078493

Posted On: Oct 16, 2021

Updated On: Nov 24, 2021