Sr. Associate, Product Manager Sapphire Partnership Benefits

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

We are looking for smart, dynamic people who can deliver the Sapphire partnership product vision, which is to enable customers to seamlessly access partner benefits through 3rd party apps / platforms and enable partners to easily integration with Chase via APIs to deliver benefits at scale. The successful candidate must be able to build and leverage relationships across various lines of business, as well as with the Sapphire partners (e.g. Lyft and DoorDash), and effectively deliver and execute on key partner product initiatives.

Key Responsibilities:

+ Serve as Business Owner for E2E product / technical development for partner integrations, defining product strategy and vision in partnership with partner Tech teams, championing the project across multiple tech teams and defining success criteria

+ Define user flows and write product requirements for new partner integrations and enhancements

+ Partner with Technology and CAO on product requirements and implementation for build and enhancements

+ Serve as tech and product point of contact externally with partners (e.g. Lyft and DoorDash and internally across CBC cards

+ Work cross-functionally with Chase Branded Card teams and other LOBs on implementing relevant product benefits

+ Collaborate with cross-functional stakeholders to define and oversee the Partnerships product roadmap


+ 4+ years of industry experience in product or project management within a financial services and / or payments industry; preference for experience in an agile tech environment

+ Pro-active, action-oriented and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time

+ Outstanding relationship management skills and ability to thrive in a highly matrixed Company structure

+ Demonstrated strong cross-functional tech / product owner leadership, influencing and creative problem solving

+ Excellent written and verbal communication skills across varying seniority levels internally and externally

+ Ability to work successfully in an agile environment with competing priorities

+ BS degree or equivalent experience required

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC194958619

Posted On: Oct 15, 2021

Updated On: Feb 04, 2022