Payment Posting Representative

at Christiana Care Health System in Newark, Delaware, United States

Job Description

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.


We are currently seeking a Payment Posting Representative responsible for payment postings & rejections into Soarian financials in an accurate and timely manner. Takes appropriate action to quickly research and resolve unposted payments.


Principal duties and responsibilities:

Post payments for eft commercial guarantors and other payers assigned

Post payer patient adjustments daily which are submitted by various PFS staff members through the transmittals process

Report within Cash department log, daily performance entries such as transfers, deposits, batch, time, etc.

Post remittances acquired from various web sites (eft web prints) to ensure complete and accurate daily postings to Bank deposits receipts

Post paper remittance - manually entered into Soarian

Post transfers and zero payments for insurance and patient guarantor accounts

Uses the Soarian/Cerner billing system for payment posting account notes, follow-up, updates and documentation.

Assist manager with Id theft review case investigations, potential disputes of bills (includes initial letter, matrix, RL software entry, investigation, review of documentation internal external, support documents, validation of information

Assist Manager Id theft conclusion summary and communication with all internal and external partie

Post ERA Files for all payers except auto

Reviews payment vouchers to ensure proper reimbursement prior to posting and approach billing staff for clarification or concerns

Interacts directly with CCHS staff to resolve account discrepancies, postings, PLBS, credits

Responsible for all mailroom duties and tasks per established policy and procedures

Responsible for all mail correspondence and payment denials associated for both acute and professional billing or other revenue cycle

Batching of correspondences and payment denials for both acute and professional billing or other revenue cycle operations per established policy and procedures

Prepare and batch all payment denials by payer

Responsible for preparing and batching all correspondences by payer

Responsible for posting into Soarian (patient accounting system) all zero cash, Payment denials, or other denials such as medical necessity within 1 day of receipt

Review's payment vouchers corresponded and denials to ensure proper reimbursement


Education and experience requirements:

High school graduate or equivalent, associate degree or bachelors preferred

3-5 years of experience in A/R processes, preferably within a hospital or physician office setting

Demonstrated strong verbal and written communication skills


Christianacare offers:

Collaborative and team focused environment

Management Incentive Plan (annual)

Full Medical, Dental, Vision, Life Insurance, etc.


Generous paid time off



EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.


Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 858124

Posted On: Oct 14, 2021

Updated On: Oct 24, 2021