at Discover Bank in New Castle, Delaware, United States
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We're all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for an operational excellence initiative and the establishment of a standard incident process across multiple areas within Discover. Implements a framework which facilitates an operating environment to deliver a consistent best-in-class customer experience and flawless execution. Provides overall program management and thought leadership to problem solve and implement solutions across key dimensions: operational performance, incident management, process design, policies and product decisions, technology applications (code quality), stability of the systems environment, development of controls/metrics and overall improvements to technology infrastructure and service delivery.
Drive organizational engagement for initiatives that drive operational excellence. Includes but not limited to implementing the strategy and ensuring standards/processes are aligned to support goals.
Implement an operational excellence framework and provide solutions to value streams to implement the components.
Assess maturity against the operational excellence framework and develop customized action plans for each value stream to drive the highest value.
Improve capture, documentation of incidents and root cause identification; develop sustainable process to implement which value streams can execute
Work closely with Business Units such as Business Technology to ensure quality of system development efforts and identify opportunities to enhance resiliency of Card technology infrastructure.
Identify effectiveness of operational risk management processes and develop controls to ensure adherence to risk management standards.
Coordinate with leaders of Operational Excellence initiatives across lines of business to ensure application of best practices and establish enterprise standards where appropriate
Provide timely communication and transparency; work across key stake holders proactively communicating with all levels of the organization to drive implementation, execution and continuous improvement.
Enhance the CIE (Consumer Impacting Event) process through job aid improvements, CIE identification, RCA grading and training needs.
At a minimum, here's what we need from you:
Bachelor's Degree in Accounting, Business, Finance, Information Technology, Engineering or Arts.
6+ years of experience in Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related
In lieu of a degree, 8+ years of experience in Operations Management, Process Management, Risk Management or related.
If we had our say, we'd also look for:
Master's Degree in Accounting, Finance, Information Technology, or Arts.
Project management experience and working in an Agile work environment
What are you waiting for? Apply today!
And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.