Field Service Specialist

at TA Instruments in New Castle, Delaware, United States

Job Description

Field Service Specialist

Req. #


Company Name



Field Service


US-DE-New Castle | US


Regular Full-Time




Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.


In this role, you'll have the opportunity to provide technical expertise on Waters' (TA) innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.


Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the NY City / Northern NJ / PAarea.





Typical tasks of the position include, but are not limited to




Installation, performance maintenance, troubleshoot and support Waters' (TA) product suite (Thermal and Rheology)

Establish and maintain effective relationships with external and internal customers ensuring their success

Manage customer expectations, by communicating work performed and providing follow up plan if needed

Ensure customer compliance regulations are followed

Deliver system level training at customer sites

Manage service inventory according to Waters policies

Issue field service reports daily to document work performed

Maintain sound knowledge regarding the technology and customers' application demands

Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

Ensure that quality system procedures and Health & Safety standards are adhered to at all times





The successful candidate will have a combination of knowledge, skills, and experience that would include the following






BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education


2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) TA Product lines (Thermal, Rheology)

Valid Driver's License in good standing is mandatory

Ability to perform effective system level troubleshooting

Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Overnight travel as required including international travel for training


Must possess a strong customer focus

Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

Personal sense of integrity

Effective time management skills

System level approach to problem solving

Analytical mindset with a strong drive to resolve open issues

Excellent verbal and written communication skills

Company Description




Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.


Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the... For full info follow application link.


It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, pregnancy, genetic information or any other factor prohibited by law.

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Job Posting: 858105

Posted On: Oct 14, 2021

Updated On: Nov 13, 2021