at Lumen in Dover, Delaware, United States
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.
Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.
Interns will connect to our company culture through community outreach projects, engage with our employee resource groups and be able to develop their professional skills and business acumen through frequent exposure to senior leadership, cutting-edge technology, groundbreaking projects, and a network of mentors and fellow interns. Come Intern with us and create the beginnings of a career right for YOU!
• Innovate – to deliver solutions to real business problems
• Transform – your skills and knowledge through challenging work projects
• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.
• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.
The Main Responsibilities
As a Business Analyst Intern in our North America Operations organization, you will work collaboratively with our automation operations team to handle automation opportunities across the business and within North American Operations. Tasks during the 10 weeks will have impact on the business through the process of Review, approve, plan, document and implement automation opportunities for NAO. Business Analyst interns will have the potential to create and improve our processes through data research and solution suggestions. The ideal intern will have technical skills with common languages in the industry. You will need a high level of engagement and ability to take initiative, ask questions and work in a team environment.
- Responsible for conducting or assisting in the documentation of simple to moderate business analysis projects under direct supervision
- Works with other team members and subject matter experts to resolve certain questions that are received
- Responsible for understanding source data structures and models, producing raw data, data mining, data compilation, completing a variety of analyses (many times using disparate data sources), and creating effective presentations to answer the complex questions posed by the business
- Communication expertise, process documentation, exploration, and requirements gathering jobs
- Scheduling and hosting business meetings with other team members and business clients as necessary
- Producing meeting notes after the call to all stakeholders
What We Look For in a Candidate
• Education Requirements
o Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship, graduating August 2022 – May 2023.
o Major/Degree: In pursuit of degree in Business, Finance, Management, Computer Science, Engineering, or a related field
• Proficiency and understanding of:
o Strong Microsoft Suite knowledge
o Reporting/data expertise is a plus
o Conduct detailed data analysis and develops reports Microsoft Office suite (Excel with Analysis Toolpack functions, pivot and chart wizards; PowerPoint; Word; Access; Project) and other reporting and data analysis tools
o PowerBI experience is a plus
o SQL writing expertise is a plus
o Jira/Confluence is a plus
• Professional Attributes
o Strong drive for results and taking initiative
o Attention to detail with good organizational capabilities.
o Ability to prioritize with good time management skills.
o Solid understanding of a particular technology discipline and is proactive in seeking out learning opportunities.
o Good problem-solving skills and ability to methodically work through complex issues.
o Curious Minded- must be able to question the norm
o Ability to take direction and produce results from it
o Ability to be inquisitive, critical thinking, and adaptable
o Ability to collaborate and have agility while making effective decisions
o Excellent ability to effectively generate cross-departmental cooperation between operational groups, business product units, process and systems professionals.
o Exceptional ability to develop successful relationships at all levels in a professional, diligent and courteous manner.
o Strong written and verbal communication skills
• Work Setting
o Ideally the position will be in one of the following offices: Remote- Work From Home
o Intern must be able to work 30-40 hours be week during the 10-week program (June – August)
o Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)
What to Expect Next
After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!
Requisition #: 263191
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.