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Sr. Quality Assurance (Marketing Cloud) Consultant

at Salesforce.com, Inc in Dover, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Sr. Quality Assurance Marketing Cloud Functional Consultant is a key position on the Quality Assurance team within the Professional Services division at Salesforce. This role collaborates with various project teams across multiple Marketing Cloud customer implementations. Working under minimal supervision, this person will rely on experience and judgment to ensure the appropriate level of quality is incorporated into our customer implementations. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.

Responsibilities:

+ Responsible for creating Test artifacts including Test Plan, Test Execution Status Reports, and Defect Reports.

+ Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results.

+ Lead test team in translating business requirements to test cases and test scripts

+ Manage a QA Analyst through all Phases of Testing – (Functional, System, Integration, and User Acceptance) on a project

+ Lead internal defect triage calls

+ Assist customer with SIT/UAT planning as needed

+ Assist with UAT defect triage calls

+ Liaison to customer Quality Assurance Lead

+ Maintain and communicate QA metrics to internal and customer stakeholders via status/metrics reports

+ Document and communicate QA-related risks to Project Management

+ Interact, communicate and follow through with development & customer teams throughout testing phase

+ Ability to adapt to customer processes and integrate them into day to day work as needed without compromising best practices and quality

+ Create and execute manual test scripts, based on customer requirements

+ Identify gaps in user experience and usability of implementation

+ Perform and report on regression testing at regular intervals throughout a project

+ Keep test scripts current and up-to-date, based on changes to requirements

Qualifications:

+ Minimum of 5 years of experience in a test consultant/lead capacity

+ Minimum of 3+ years hands-on experience with Salesforce Marketing Cloud platform

+ Strong understanding and working knowledge of Email Studio, Journey Builder, Automation Studio.

+ Basic knowledge and understanding on AMPScripting and other SF products (Sales and Service Cloud)

+ Ability to work independently and coach others.

+ Strong understanding of SQA methodologies.

+ Understanding of Agile/Scrum methodology and working experience in an Agile environment is a must.

+ 2+ years experience with API testing.

+ Excellent communication and leadership skills are required.

+ Great attention to detail and ability to identify, isolate, and document defects

+ Experience in large-scale software deployments.

+ Salesforce MC certification is a big plus

+ Ability to adapt to short sprint cycles (2 weeks)

+ Experience in the full software lifecycles from design to deployment

+ Excellent communication skills required and able to work independently

+ Ability to motivate people, instill accountability and achieve results

+ Self-starter and proactive is a must

Preferred Qualifications:

+ BA/BS degree or foreign equivalent

+ 3-5 years of relevant experience

+ Salesforce certifications are a plus

For Colorado-based roles: Minimum annual salary of $66,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

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Job Posting: JC194694393

Posted On: Oct 13, 2021

Updated On: Dec 07, 2021