Sr. Director Cyber Services

at General Dynamics Information Technology in New Castle, Delaware, United States

Job Description

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret

Job Family: Cyber Security

We are GDIT. We build cutting-edge applications for the most complex government, defense, and intelligence projects across the country. Bring your creativity to help us find solutions to complex problems and play an essential part in preparing our nation for the future.

At GDIT, people are our differentiator. As the Technology Shared Service (TSS) Sr. Director of Cyber Services, you will lead Cyber Governance, Engineering, Operations and Intelligence services. In addition, you will lead a team of professionals responsible for the planning, architectural design, development and operation of cyber services required to deliver necessary features, performance, and availability to support enterprise and customer business activities.

The Sr. Director is also the end-to-end cyber services leader and is accountable for its strategy, design, development, enhancement, delivery, pricing and cost recovery. In this role you will ensure that the cyber offerings are developed and maintained using sound business and technology management practices and it supports business transformation by enabling new capabilities.

Key Responsibilities

Operational Leadership:

+ Leads all aspects of the cyber team including design, engineering, implementation, and operations for the GDIT enterprise and TSS cyber

+ Works with senior management across GDIT Growth, Digital Consulting, Enterprise IT, Divisional personnel including architects to ensure business alignment

+ Defines architectural guidelines and implements service monitoring across all platforms to ensure high availability and disaster recovery capability of critical systems

+ Directs a large number of complex IT initiatives across multiple locations

+ Leads, develops and mentors a team of architects, engineers, systems and business operator

+ Assess talent and diagnoses gaps

+ Determines IT workforce planning needs

+ Identifies specifics workforce strategies for upskilling, cross-skilling, and succession planning

+ Implements IT workforce management for task and assignment management

+ Continuously Monitors KPIs and utilization for ensuring IT Service Management

+ Creates TSS wide platform homeroom that supports operational and offering wide General, Functional, and People objectives

+ Directs teams leading issue resolution support, including II and III level support for operations

Business Management:

+ Consults with offering consumers to assess and anticipate current and future requirements and develops a long-term action plan

+ Collaborates broadly to support internal and customer business development activities example being request for information (RFI), request for proposals (RFP), notional scheduling, and rough order of magnitude (ROM) estimates

+ Leads initiative to gather Voice of Customer feedback from stakeholders to continually optimize governance and decision-making processes

+ Manage TSS Dedicated and Shared Services budget and make informed and dynamic investment prioritization decisions

+ Develop operating, service-level agreements, and service-level objectives

+ Works with TSS Director of Strategy to define:

+ pricing models based on an understanding of benchmark service levels and prices in the industry

+ determine the right cost model and facilitates demand planning and management conversations

Technology Management

+ Participates in leading industry forums to represent TSS business interests and supports development of customer-centric business solutions.

+ Keeps abreast with evolving threats/risks, industry trends and works to implement best practices in the organization

+ Coordinates with business, data, and architects to align roadmaps, avoid duplication, and identify interdependencies

+ Defines, tracks, and communicates specific KPIs to improve adoption and guide continuous improvement efforts

+ Works with Supply Chain to manage vendor relationships and aligns vendor products/services with enterprise strategy and business objectives

+ Implements industry standards service delivery and development methodologies, including ITIL v4 best practices within services to increase its responsiveness and growth

Business Transformation

+ Acts as the point of contact for platforms and works closely with Ent IT business relationship managers and other functional leads as required

+ Collaborates with business partners to transition Ent IT or business-led technology experiments to the TSS teams for scaling, wherever feasible

+ Recommends business process changes for better adoption of services

+ Identifies and evangelizes business and technology trends that can improve business outcomes


+ An ability to motivate and manage a team of staff supporting the organization’s goals and an ability to lead the process of developing an platform vision for the future

+ An ability to cultivate and build collaborative working relationships with a broad range of enterprise and GDIT customer/program stakeholders

+ A well-developed understanding of and appreciation for business needs and a commitment to leading his/her team in delivering high-quality, prompt, and efficient service to the business

+ A understanding of and appreciation for Technology Shared Services organizational mission, values, and goals and consistent application of this knowledge

+ Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one

+ An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable manner

+ A working knowledge of the following areas of technical expertise: system design and architecture, ITIL and IT Service Management, organizational change management, and IT financial management

Required Experience

+ 5 years of experience in IT platforms, systems, and work IT service delivery management with (15 years experience preferred).

+ Extensive experience in IT service delivery via KPIs, strategic planning, budgeting, and allocation

+ 5 years experience in Cyber or delivering Cyber Solutions

Education Requirements

Bachelor’s or master’s degree in computer science, management information systems, business administration, or related discipline

Required Competencies and Key Behaviors


Key Behaviors


+ Champions TSS goals and objectives organization wide

+ Mobilizes others within and outside the TSS to support and enable change efforts within individual projects/programs

+ Inspires, motivates and guides team members

+ Fosters commitment, team spirit, resilience and trust

+ Allocates team roles and accountabilities

+ Manages conflict swiftly toward a win-win solution

Business Acumen and Knowledge of the Organization

+ Collates information on the organization’s direction, goals and strategy to determine how the service can best add value to the organization and achieve its objectives

+ Makes decisions and recommendations that are clearly linked to the organization’s strategy and goals, reflecting an awareness of external dynamics

+ Has the resilience to manage over a long time frame, ensuring optimum performance and buy-in levels throughout

+ Resolves issues rapidly and in a context-driven manner

Influencing Others

+ Communicates TSS objectives and purpose in a persuasive manner that builds support, agreement or commitment

+ Takes actions that directly or indirectly influence others to create services buy-in, gain trust, and motivate others or win concessions without damaging relationships

Strategic Planning and Thinking

+ Develops TSS structure a

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Job Posting: JC194743655

Posted On: Oct 13, 2021

Updated On: Dec 03, 2021