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UX Designer II - Senior Service Designer

at M & T Bank in Wilmington, Delaware, United States

Job Description

Overview:

Defines, designs and delivers the experience for digital products and services to meet business goals and end user needs and expectations, as well as opportunities to leverage these across the Bank.

Primary Responsibilities:

+ Demonstrate thought-leadership to envision and design a desired end-state in digital systems or products that meets business goals and end user needs and expectations.

+ Implement user-centered design methods and/or design-thinking throughout the product development lifecycle to shape the strategy and define deliverables specific to the end system or product.

+ Partner with Solution Architects and Application Developers to ensure their awareness of and leverage successful user experience standards and industry best practices across Bank systems or products.

+ Work with internal resources to explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback to continually improve the customer experience.

+ Develop and review functional and end user requirements specific to digital systems or products with Application Development to ensure their final look and feel is accurate and meets desired expectations of the end user experience.

+ Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

+ Promote an environment that supports diversity and reflects the M&T Bank brand.

+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

+ Complete other related duties as assigned.

Scope of Responsibilities:

User experience is the study and practice of creating software-based products from the perspective of the individuals that use the product. This position integrates a solid understanding of the internal and/or external user into all design concepts with a goal of delivering solutions that users find intuitive, easy to use and encourage further product usage. The problem-solving methods used by the position pull from design-thinking.

User experience (UX) is at the forefront of how we create intuitive, innovative and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors and emotions to yield insights that inform product strategy and guide the design of the experiences we create. Multi-disciplinary UX teams include designers, researchers, content strategists and engineers who are passionate about quality, usability and performance. They collaborate closely with Product Managers, Software Engineers and others to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities and personalities. The work exemplifies a key principle of “Focus on the user and all else will follow.”

Education and Experience Required:

Bachelor’s degree and a minimum of 3 years’ technical experience, including a minimum of 2 years’ professional experience in user interface, user experience and/or interaction design, or in lieu of a degree a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ technical experience with a minimum of 2 years’ professional experience in user interface, user experience and/or interaction design.

Strong proficiency using pertinent illustration, photo-editing, word processing and presentation software

Strong project management skills and techniques

Excellent presentation skills

Strong visualization skills

Proven experience interacting with various multi-disciplinary teams of professionals

Education and Experience Preferred:

Bachelor’s degree in Cognitive Psychology, Computer Science, Design, Industrial Engineering, Human Factors, Human Computer Interaction or User Experience.

Prior experience that highlights a track record of innovative thinking, the value of good design and experience working with stakeholders to deliver results

Ability to deal with ambiguity and leverage design as a means to bring clarity to abstract ideas

Proficiency in software design, development and prototyping methods and tools

Proficiency in industry best practices for desktop, mobile and web applications

Background/work experience in financial industry

Expertise in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development

Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking

Location

Wilmington, Delaware, United States of America

At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.
Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees.
We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.
We support our employees every step of the way.

Competitive compensation
- Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance
- Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO
- 401(k) match at 5% with options for Roth and discretionary employer contributions
- A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more
- Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts

We need you. Are you ready to join us? Apply today to start the journey.
If you are unable to apply through this site due to technical issues, please contact us at careersitesupport@mtb.com for assistance.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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Job Posting: JC194514136

Posted On: Oct 10, 2021

Updated On: Nov 18, 2021