at BlackRock in Wilmington, Delaware, United States
About this role
Technology & Operations
BlackRock helps investors build better financial futures. As a fiduciary to our clients, we provide the investment and technology solutions they need when planning for their most important goals. As at 31 December 2020, BlackRock’s assets under management totalled US$8.68 trillion. For additional information on BlackRock, please visit www.blackrock.com | Twitter: @blackrock | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock.
BlackRock is one of the preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions – from thorough fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Global Client Experience (CX) is entrusted to make BlackRock easy to do business with, and to deliver clients a high quality service experience across all products, demonstrating optimized technology to drive growth.
The Global Onboarding function sits within CX and is responsible for the smooth and timely Onboarding of all new clients and portfolios, as well as the control and seamless implementation of all change to existing portfolios. Global Onboarding consists of Global Contracting, Global Due Diligence, Global Client and Product Implementation and Global Lifecycle Management .
Lifecycle Management in turn consists of the Portfolio cycle, is responsible for the coordination and management of all scalable portfolio change activities and the onboarding of highly repeatable new client portfolios; Data Lifecycle, which is responsible for the creation and maintenance of client portfolios in Aladdin; and Service Lifecycle , which is responsible for the creation, readiness and maintenance of Reporting and Invoicing services for all client portfolios.
Fee Onboarding within Service Lifecycle is a key partner in almost all Onboarding act assessment, interpretation and creation of client invoicing requirements in BlackRock’s systems. The team leads ensuring global consistency and efficiency of client invoicing process when leading new portfolios, change events and portfolio terminations. The function drives core client invoicing and partners with stakeholders to provide input and implement sophisticated/non-core client invoicing requirements, as needed, to ensure client needs and expectations are met in a timely and accurate way.
As a global leader, BlackRock’s principles advise and drive our efforts, including: We operate our business with a fiduciary approach, focused on putting our client’s interest first; We are One BlackRock, working collaboratively, without silos and without turf, to create the best outcomes for our clients, our firm, and the communities where we operate; we are passionate about performance, we are steadfast about finding better ways to serve our clients and improve our firm, focusing on continuous innovation to bring the best of BlackRock to our clients; we take emotional ownership in everything we do; and we are committed to a better future.
+ Assess, create, maintain and off-board client billing information efficiently in the billing systems to support proper revenue recognition and client account production, maximizing the use of available tools, information and standard strategy.
+ Ensure targets are being met.
+ Accurately record and maintain the document log of onboarding communications.
+ Proactively lead assignments/tasks, priorities and status with clarity and sense of urgency.
+ Monitor dashboards and workflows for timely completion of team deliverables.
+ Actively support ad hoc projects/issues as requested.
+ Support various projects and initiatives, including system implementation, process and workflow enhancement efforts.
+ Facilitate discussions and provide input to establish billing process for bespoke/sophisticated fee arrangements through comprehensive hand-offs from contracting team to invoice production team.
+ Serves as a subject matter authority for fee onboarding, lead discussions, provide solutions and aim for better outcome, operational excellence and enhanced client service/experience.
+ Support team and managers across a wide range of team activities and functions (e.g., metric reporting, regulatory compliance, audits).
+ Constantly evaluate systems, processes, risks and controls; Give feedback, innovations and standard methodologies to improve the accuracy, efficiency and effectiveness of our operational process.
+ Ensure the controls over the Billing System are adequately maintained and that data is up to date and data integrity is not compromised.
+ Ensure all processes are following Sarbanes Oxley risk control and Operating procedures, and that these procedures reflect the actual process within the department.
+ Troubleshoot system errors/exceptions and address issues proactively demonstrating technology/data skills and seeking strategic solutions, rather than tactical fixes, where possible.
+ Investigate and raise potential issues/errors to managers and make recommendations for remediation.
+ Relationship building with partners.
+ Provide timely response and quality resolution to internal and external clients enquiries.
+ Lead partner relationships across multiple teams including Onboarding Implementation, Contracting, Client Business and Client Invoice Services daily.
+ Deliver a superior client experience, handling expectations, understanding billing needs and responding to clients and partners’ queries.
Qualifications & Experience
+ Bachelor’s degree with preference to MIS, Business, Accounting, Finance, Economics, or related field
+ Keen interest in working with clients, operational excellence with a preference of 1-3 years of financial services experience.
+ Exceptional written and verbal communication skills.
+ Able to exercise sound judgment, collaborate and lead discussions with partners to deliver solutions, and to appropriately document next steps and conclusions.
+ Outstanding work ethic and willingness to work beyond the scope of one’s role to achieve team and firm objectives.
+ Excellent attention to detail, accurate and well organized.
+ Strong analytical and problem-solving skills with the ability to synthesize information, summarize issues and think creatively.
+ Sharp control/risk mitigation mentality with ability to know when to raise issues.
+ Able to follow, maintain, and create detailed operational procedure documentation.
+ Ability to operate optimally and independently under tight deadlines in a fast-paced environment and to prioritize work with strong emphasis on time management.
+ Ability and desire to work in a team environment, but also ability to learn independently.
+ Proficiency in Microsoft Office, intermediate to expert level data analytic skills such as SQL and Excel, a strong interest in and aptitude for learning new applications and technical skills.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
At BlackRock, we are all connected by one mission: