Delivery Manager

at in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.


Job CategoryMulesoft - Customer Success Group


Job Details

MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. This team primarily manages project/clients in the Financial Services and Industry sectors. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.


Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will lead a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a critical part in the renewal and add-on sales process.


What you'll achieve:

3 months:

Complete MuleSoft product training and become an authority in our Outcome Based Delivery methodology

Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure

Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs


12 months:

Contribute to improve and expand our Outcome Based Delivery methodology

Work with Services leadership to help build out your practice

Become a key partner in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives


What you'll need to be successful:

Ability to lead a portfolio - time management, prioritization, and setting customer expectations

Engagement Planning - technical understanding, strategic approach, translating MuleSoft vision (API-Led) into a tangible project plan

Engagement Execution - identify and mitigate risk, status reporting, and operations

Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal standard methodologies

Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master/ SAFe Agilist certifications preferred

Track record of delivering projects from start to finish with a strong prioritization and time management POV

Proven successful outcomes for projects and programs of 5 million dollars of budget/revenue and higher

Technical understanding to evangelize our vision and implement it into project/account planning

Accomplished in reviving high pressure/at-risk accounts

Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers

Broad attributes between technology, consulting, project delivery, and internal practice building

Familiar with Netsuite OpenAir or similar PSA tool

Familiar with both Agile and Waterfall methodology

Ability to travel 25% - 50% of the time (varies depending on customer needs, focused within Region)




About MuleSoft, a Salesforce Company

Our mission is to help organizations change and innovate faster by making it easy to connect the world's applications, data, and devices. Companies like Spotify, McDonald's, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we're committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we're proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.


We have a public-facing website that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full... For full info follow application link. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

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Job Posting: 854907

Posted On: Oct 08, 2021

Updated On: Nov 07, 2021