Menu

Credential Developer

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryAlliances & Channels

 

Job Details

Love helping others thrive and have the best careers of their lives? From designing eLearning programs to creating world-class credentials, our Global Partner Enablement team ensures our Salesforce partners (consultants, digital agencies, resellers) are ready and enabled to support our customers, while helping grow partner firms as a whole.

 

As a member of the Global Partner Enablement Credentialing team, you will be responsible for imagining, designing, developing, implementing, and maintaining role-based credentials, product-based credentials, certifications, and assessments. You will manage end-to-end credential development and will be responsible for the quality of the assessment and program. You will identify, collaborate with, and maintain relationships with key experts and stakeholders across the company and within the partner community. You will work closely in a team environment to ensure that credentials are aligned with the appropriate enablement and resources. You will contribute to the overall growth of the credential program through your involvement in projects focused on continuous improvement of the infrastructure, tools and processes, communication, and community.Job Responsibilities

Manage the end-to-end exam development process and be responsible for the quality of the content developed.

Manage/Lead MQC (Minimal Qualified Candidate) definition for multiple choice exams

Manage/Lead the JTA (Job Task Analysis) process and workshops for multiple-choice exams

Facilitate Item Development workshops and Technical Review sessions.

Review exam performance and conduct in-service analysis as needed

Contribute to the overall growth of the credentialing program through involvement in projects focused on continuous improvement of the infrastructure, tools and processes, communication, and community.

Manage timelines, resources, deliverables, and communications for credential development projects. Edit test items and work with the credential development team to ensure that the item-development and editing process is completed in a timely manner, that content fits and fulfills approved examination outline/specifications, and that exam questions are consistent with psychometric standards and English standards of grammar and spelling.

Monitor the quality, performance, consumption, and value of credentials and assessments by gathering feedback from and presenting solutions to stakeholders. Respond to feedback from exam candidates and contribute to the overall growth of the credential program and community.

Identify, recruit, collaborate with, and maintain a network of Salesforce professionals to act as SMEs who you collaborate with to facilitate item writing, item technical review and approval sessions, psychometric standards review, and user acceptance testing.

Ensure alignment with related certification or accreditation exams and work closely with the content development team to ensure that the appropriate training materials and resources are aligned with the exams.

Assist with activities related to customer focused Salesforce events, such TrailheadX and Dreamforce.Credential Development Experience:

5+ years of credential development experience. Degree in relevant field such as I/O Psychology, Psychometrics, Measurement/Evaluation, Assessment, or work experience equivalent such as Credentialing.Required Skills

Experience with testing principles and statistical concepts (psychometric analysis) as well as experience writing questions (test items) for certification exams.

Able to navigate and balance the needs of the business with the academic application of test development processes.

Outstanding attention to detail, especially with regards to content and item management, version control, statistical performance of scored and unscored items, and exam health.

Strong creative thinking, organizational, and project management skills with experience in a fast-paced environment with critical hard-stop deadlines and a demonstrated ability to, with... For full info follow application link.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Copy Link

Job Posting: 854856

Posted On: Oct 08, 2021

Updated On: Nov 07, 2021