at Christiana Care Health System in Wilmington, Delaware, United States
ChristianaCare is seeking a Senior Application Analyst that will be responsible for software implementations, upgrades, configuration, and support of multiple Health Information Management Systems (HIMS) computer applications with the major focus on Projects, Operational Readiness and Operations work. This includes coordinating all aspects of implementing and sustaining applications in our technical environment. Applications with a medium to high complexity will be the emphasis for this position.
Principal Duties and Responsibilities:
Work with a team of IT and end-user professionals in the ongoing development and support of business systems. Perform Operational Readiness duties on HIMS applications via on call rotation.
Utilize business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value to the business. Must possess the ability to stay ahead of rapidly changing technologies and to interface the various system components in order to produce effective and efficient solutions.
Evaluate documented resolutions and analyze root cause trends for ways to prevent repeated future problems.
Maintain strong communications with Project Leader/Manager/Team Leader as well as other team/staff members, end-users, and vendors to ensure a productive and cooperative environment.
Provides guidance and leadership to other application analysts to pursue and solve difficult problems. Responsible for mentoring others to implement and maintain applications.
Provides technical application project leadership for simple to complex applications.
Bachelor's degree in Computer Science or related field; or equivalent experience.
Knowledge of administrative systems and software applications including MS Office, MS Project, MS Visio, SQL, Crystal Reports and HL7.
Expert level troubleshooting skills, with a logical mindset and the ability to look at the big picture.
Experience and knowledge of the Microsoft systems and technologies in a large enterprise environment.
Experience and knowledge of client/server technologies in a corporate network environment.
Demonstrated understanding of interface concepts and support needs.
Strong workflow and data flow analysis skills, strong problem-solving skills and able to acquire a working knowledge of departmental operations are required.
Demonstrated ability to use a variety of technology-based tools and techniques. Candidate will be self-motivated to learn and apply current technical facilities as they become available and implemented.
Must be a committed, enthusiastic team player, with a focus on customer satisfaction.
Must possess strong interpersonal communications skills. Must have the ability to work constructively with customers under adverse situations. Ability to handle difficult situations with people in meetings is required.
Demonstrated ability to relate technology to the customer so that they are comfortable with using it and perceive value in the service provided.
Proven ability to manage vendor relationships.
Must be able to work in a dynamic and changing user environment and be committed to corporate IT standards.
Must be able to handle multiple challenges.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.