Intern - Technical Writer - Summer 2022 - Remote Work

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.

Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

• Innovate – to deliver solutions to real business problems

• Transform – your skills and knowledge through challenging work projects

• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

The Main Responsibilities

As a Technical Writing Intern in our Strategic Planning and Transformation organization, the Intern would help gather, create, and catalog documentation supporting Project Managers. Tasks during the 10 weeks will include developing documentation, communicating with team members, and organizing documentation.

The ideal intern will have

• Technical writing skills with common languages in the industry.

• Project management experience or exposure

• Excellent writing skills

• Technical writing experience

• Demonstrated proficiency with Microsoft Office Suite, familiarity with Teams

What We Look For in a Candidate

Education Requirements

+ Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2022 – May 2023.

+ Major/Degree: In pursuit of degree in English, Tech, Communications, or similar degree field.

+ Proficiency and understanding of;

+ General understanding of IT infrastructure principles

+ Concepts of Project Management

+ Windows, Lunix, Unix servers

+ Oracle, SQL, MySQL, Informix databases

+ IT acronyms (LAN, WAN, OS, DB, HW)

Professional Attributes

+ Strong drive for results and taking initiative

+ Ability to be resourceful and adaptable

+ Ability to collaborate and have agility while making effective decisions

+ Strong written and verbal communication skills

+ Ability to interact with business partners and drive the conversation.

+ Flexible and adapts well to change

+ Excellent organizational skills

Work Setting

+ Remote work from home

+ US work authorization

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 263054

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Job Posting: JC194206205

Posted On: Oct 07, 2021

Updated On: Nov 10, 2021