Card Authorizations Product Quality Analyst

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

The Card Authorizations Product is responsible for the availability, speed, and accuracy of Credit Card Transaction Decisions, with ongoing focus on driving down operating costs, going faster, and improving customer experiences through innovation.

We accomplish our vision by developing a high-performing product team that is committed to well-defined processes, innovative use of technology, technological expertise, superb relationship management, and a culture of continuous improvement.

The Card Authorizations Product Quality Analyst is responsible for executing and updating Automated Regression scripts needed for each product release of the Card Authorizations Platform, understanding and coordination impacts across other products and Card systems and processes, as well coordinating Card Authorizations’ sponsored initiatives with other products. In addition, the Card Authorizations’ Quality Analyst would be responsible for testing tied to physical card and production implementation, including off hours support.

Responsibilities include: working across a number of sprint teams and initiatives each release to understand impact to regression scenarios, executing scenarios, updating scenarios, collaborating with stakeholders and recommending process & technology improvements and identifying efficiency opportunities, as well as appropriate support and escalations.

To achieve success, the Card Authorizations’ Product Quality Analyst is expected to do the following:

+ Attend all design walkthrough’s related to the end to end workflow

+ Review all release documentation for impact to testing

+ Documenting testing artifacts such as Test plans, milestones, trace matrix, Test scripts, defect and Test execution reports

+ Work closely with technology partners to identify, prioritize and automate the testing of functionalities as they mature

+ Develop testing processes and approaches according to JPMC Chase, and Lean/Six Sigma standards

+ Assist in designing and ensuring overall integrity of the testing strategy/plan

+ Work with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases

+ Assist Application Developers and technical support staff in identifying and resolving problems

+ Facilitate resolution and communication of cross-application/organization architectural issues and decisions

+ Assess and revise test sequence and scope based upon test results and/or changes in product design

+ Document test procedures and findings

+ Reconcile test results from different tests and different groups.

+ Create final test report

+ Assess readiness and deviation of product/project performance based upon test results and product specifications

+ Perform the tests in both the UAT and/or contingency/backup environments

+ Assess post implementation issues against test inventory to identify gaps

+ Create and maintain test case inventory/library

+ Evaluate test processes/tools to identify opportunities for improvement, automation, or consolidation of test practices.

+ Lead and provide Release Management support through deployment cycles to ensure quality validations and production support occurs


+ 5+ years’ experience in a financial technology automated testing role

+ Strong analytical and problem-solving skills

+ Teamwork and promoting collaboration among team members

+ Planning and organization including the ability to manage timelines, identify dependencies and risks and escalate appropriately as needed across a number of work streams/initiatives and teams

+ Comfortable recognizing and resolving conflicting priorities among stakeholders

+ Working knowledge of Agile methodologies, including Scrum & LeSS and Agile Tools (JIRA & Confluence)

+ Technical Skills:

+ Knowledge of Auth Simulators (VISA / Mastercard)

+ Knowledge of Test automation tools : LeanFT (Java), Selenium

+ Knowledge of Message type ISO 8583

+ Knowledge of CI/CD Tools / Processes : Jenkins, Bitbucket

+ Knowledge of Credit Card Lifecycle / Payments

+ Basic understanding of API / Micro-services / Cloud

+ Knowledge of Test Driven Development / Behavior Driven Development

+ Familiarity with COBOL/JCL/CICS/DB2

+ Knowledge of Mainframe Technology & TSYS

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC194215260

Posted On: Oct 07, 2021

Updated On: Dec 05, 2021