at Reeb Millwork Corp in Barclay, Maryland, United States
Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sale of new or additional services or products, including up-selling and add-on selling
Maintain positive relationships with both internal and external customers
Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
Actively participate in departmental goal setting and goal achievement
Conduct all activities in a safe manner, adhering to company safety standards
Continuously work towards a "one-team" concept with outside sales representatives
Apply STAR qualities – seamless, trustworthy, attentive, resourceful
Provide stellar customer service and exceed the customer's expectations
Perform other duties as assigned