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Customer Service Representative

at Reeb Millwork Corp in Barclay, Maryland, United States

Job Description

Description ESSENTIAL FUNCTIONS Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery Resolve customer complaints by researching the order history and taking disposition of incorrect products or service Follow-up to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Solicit sale of new or additional services or products, including up-selling and add-on selling Maintain positive relationships with both internal and external customers Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques Actively participate in departmental goal setting and goal achievement Conduct all activities in a safe manner, adhering to company safety standards Continuously work towards a "one-team" concept with outside sales representatives Apply STAR qualities – seamless, trustworthy, attentive, resourceful Provide stellar customer service and exceed the customer's expectations Perform other duties as assigned
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Job Posting: 853058

Posted On: Oct 11, 2021

Updated On: Nov 01, 2021