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User Engagement Sr Data Analyst

at Bank of America in Newark, Delaware, United States

Job Description

User Engagement Sr Data Analyst

Newark, Delaware;Charlotte, North Carolina; Addison, Texas

Job Description:

Position Summary

Responsible for the day-to-day resolution of complex problems and the execution of user related tickets. Manages direct activities related to special initiatives of an operations nature. Functions as the Line of Business expert for Bacardi related issues. Provides guidance and expertise to Business Partners on issues that impact user’s ability to access data. Builds strong relationships with Business Partners across different technical areas. Build positive give and take relationships with stakeholders. Use the right questions and tools to uncover root causes to business challenges, identify opportunities, and make recommendations. The candidate will also have to be a team player, with the ability to multi-task and contribute on multiple efforts simultaneously.

Responsibilities include (but are not limited to):

+ Ability to communicate/articulate issues clearly and concisely.

+ Coordination and organization skills, run meetings, ability to multi-task and work in a fast-paced high volume area.

+ Self-motivated and demonstrates a willingness to accept additional responsibilities and projects.

+ Advanced skills in WebEx, Microsoft Excel, Word and PowerPoint.

+ Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner.

+ Experience building relationships with partners to understand business and communication needs.

+ Strong time management skills.

+ Ability to remain flexible and adjust to evolving business needs.

+ Ability to identify process efficiency opportunities.

+ Problem Solving and Decision Making Skills.

+ Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

+ Drive process improvements where necessary to achieve efficiencies.

Required Skills

+ Bachelors Degree or Equivalent working experience.

+ Any experience in Hadoop, Hive or other Hadoop tools.

+ Understanding of writing queries.

+ Strong critical thinking & creative problem solving skills.

+ Unyielding attention to detail.

+ Ability to work in a highly matrixed environment.

+ Demonstrated communication skills with partners – written and oral.

+ Strong organizational skills, ability to lead multiple projects simultaneously.

Desired Skills

+ Working knowledge of database systems (Teradata, SQL Server platforms or Oracle)

+ Facilitation skills.

+ Work query optimization.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

Responsible for the day-to-day resolution of complex problems and the execution of user related tickets. Manages direct activities related to special initiatives of an operations nature. Functions as the Line of Business expert for Bacardi related issues. Provides guidance and expertise to Business Partners on issues that impact user’s ability to access data. Builds strong relationships with Business Partners across different technical areas. Build positive give and take relationships with stakeholders. Use the right questions and tools to uncover root causes to business challenges, identify opportunities, and make recommendations. The candidate will also have to be a team player, with the ability to multi-task and contribute on multiple efforts simultaneously.

Responsibilities include (but are not limited to):

+ Ability to communicate/articulate issues clearly and concisely.

+ Coordination and organization skills, run meetings, ability to multi-task and work in a fast-paced high volume area.

+ Self-motivated and demonstrates a willingness to accept additional responsibilities and projects.

+ Advanced skills in WebEx, Microsoft Excel, Word and PowerPoint.

+ Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner.

+ Experience building relationships with partners to understand business and communication needs.

+ Strong time management skills.

+ Ability to remain flexible and adjust to evolving business needs.

+ Ability to identify process efficiency opportunities.

+ Problem Solving and Decision Making Skills.

+ Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

+ Drive process improvements where necessary to achieve efficiencies.

Required Skills

+ Bachelors Degree or Equivalent working experience.

+ Any experience in Hadoop, Hive or other Hadoop tools.

+ Understanding of writing queries.

+ Strong critical thinking & creative problem solving skills.

+ Unyielding attention to detail.

+ Ability to work in a highly matrixed environment.

+ Demonstrated communication skills with partners – written and oral.

+ Strong organizational skills, ability to lead multiple projects simultaneously.

Desired Skills

+ Working knowledge of database systems (Teradata, SQL Server platforms or Oracle)

+ Facilitation skills.

+ Work query optimization.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21056217

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Jessica Kreiselmaier

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC193825995

Posted On: Oct 02, 2021

Updated On: Dec 04, 2021