Chase Card Services - Project Manager - VP

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description


The Project Manager will direct and manage complex initiatives in an Agile environment. These initiatives can span across the JPMorgan Chase Consumer & Community Banking (CCB) organization, including Credit Card, Retail Branch Banking, Mortgage Banking, and Auto. The Project Manager will be part of a Card Agile Product or Program and will be assigned to manage high priority efforts with significant financial, process, organizational, business and technology impacts.

The Agile Program Manager:

+ Coordinate the management of one or more initiatives or the product book of work within an agile product or championed by a product across multiple other products.

+ Work with product owners, area product owners, other product program managers, product analysts, engineering leads, and scrum masters alike to define, plan, develop, and deliver key initiatives

+ Responsibilities include planning, monitoring, and reporting of ongoing activities with key stakeholders (GMs and Product Owners).


+ Work closely with senior business leads to define requirements and analyze solutions

+ Establish the approach and define the necessary work activities to achieve the business/product vision, monitor progress, report health, and address cross-team impediments

+ Own and manage cross-dependencies and ensure business activities for entire end-to-end initiative across all work tracks and all team members

+ Provide proactive communication with senior Product and Program management to understand needs, communicate status, and resolve conflict

+ Define, discover, document, or standardize processes as appropriate

+ Integrate planning tasks across multiple stakeholders within the Line of Business

+ Understand strong controls and audit requirements; ensures initiative aligns with established practices

In Alignment with the Business Roadmap:

+ Structuring the program and ensuring proper resourcing. A program may entail coordination and scheduling of a subset of epics that make up the initiative.

+ Status reporting on initiatives

+ Identification and management of cross-product dependencies across multiple initiatives and release schedules

+ Monitoring/ tracking of major milestones and management of escalated issues/risks… regardless of whether at the initiative level, or the product level.

+ Establishing Program governance and interfacing with Steering Committee

+ Stakeholder Management: The right people are involved at the right time and level


+ Strong communication skills

+ 5 years of experience as a Project Manager (business or technology) in an Agile environment

+ Ability to collaborate across teams

Agile Program Manager Skills:

+ Strong communication and interpersonal effectiveness are critical to success

+ Big picture, strategic thinking

+ Advocate on behalf of the business, based on an in-depth understanding of their needs

+ Ability to delegate and not manage vertically

+ Serve as coach for the project managers on the program and assist in their development

+ Deep product knowledge and ability to build relationships with senior leaders

+ Strong agile knowledge including industry toolsets (e.g. JIRA, Confluence, etc) as well as JPMC specific agile forums and ceremonies (e.g. QBR, EMR, OKRs, etc)

Ideal candidates would be able to do the following:

+ Have experience in the Financial industry

+ Be results-oriented with a strong attention to detail

+ Possess the ability to manage large initiatives that span across different lines of business

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC193824035

Posted On: Oct 02, 2021

Updated On: Dec 06, 2021