Chase Card Services - Product Lead Analyst - VP

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

The Product Lead will focus on creating innovative solutions and differentiated customer experiences for millions of cardmembers across all of our Chase Card portfolios. This individual will have the opportunity to be at the forefront of innovation in the financial services industry, by bringing new products, capabilities, and/or tools to serve our customers’ borrowing needs and driving loyalty in a disciplined way. This position sits within Card Services, a key business within Chase’s Consumer & Community Banking group.


The person in this role will be responsible for developing and executing the product strategy for new programs and capabilities, with an emphasis on new and innovative digital capabilities. They will define the end to end product requirements and customer experiences, and partner with key functional areas across the firm – technology, digital, operations, and business.


+ 5 years of digital product or project management or relevant experience

+ A track record of defining and executing new products and solutions to support customer needs and address new business opportunities; success working with technology, digital, mobile, and servicing partners on new products and capabilities

+ Knowledge of and experience with agile processes and principles; experience with modern technology stacks, including cloud, big data, microservices, API’s, etc. preferred Ability to articulate complex issues in a concise, simple and relevant manner to all levels of the business

+ Bachelor’s Degree required; Masters preferred

Ideal candidates Would Be Able to Do the Following:

+ Have strong leadership, verbal and written communication skills with excellent reasoning, organizational and presentation skills

+ Show commitment and self-motivation suitable to a startup team

+ Be intellectually curious, have a customer-first mindset, and passion for building new and innovative digital products with a focus on constant improvement

+ Be Inclusive: We provide value to customers across all segments regardless of age, wealth, and financial literacy

+ Be a champion of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions

+ Have strong ability to collaborate in a fast-paced, dynamic environment with functional areas to drive successful and timely delivery

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC193824092

Posted On: Oct 02, 2021

Updated On: Dec 05, 2021