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Design Operations Risk and Insights Lead - Top of

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R123952

 

Locations: VA - McLean, United States of America, McLean, Virginia

 

Design Operations Risk and Insights Lead - Top of House, Experience Design

 

We are currently seeking an Design Operations Risk and Insights Lead to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

 

As an Design Operations Risk and Insights Lead for Capital One's Design organization, you will apply your process, risk management and analytical skills to create operational reporting and measurement tools, routines and standards to drive operational and risk maturity within the organization. You will be responsible for developing and deploying best-in-class resources and processes for design associates and leaders within the organization that drive efficiency, promote productivity and enable effective cross-organizational decision-making. You will be responsible for front line risk management practices to identify, measure, monitor, control, and report risks within our risk appetite.

 

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

 

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

 

Collaboration & Connection

 

Encouraging innovation and helping shape and manage effective and efficient risk practices within the organization

 

Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work

 

Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs

 

Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points

 

Driving momentum by creating transparency to the overall operations and risk portfolio

 

Connecting with design operations, chiefs of staff, and design practice communities by learning, sharing, and teaching

 

Establishing consistency of terminology and standardized reporting at TOH and across XD business units in collaboration with key partners

 

Lead & Develop Teams

 

Building and leading a successful team by mentoring, coaching, and elevating others

 

Guiding team members in strategy, research, alignment, analysis, process improvement, and change management

 

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

 

Discovery, Delivery and Support

 

Assisting and driving project delivery, including project and process management, reporting, and stakeholder engagement

 

Own drafting and reviewing materials for senior management, and other governance activities

 

Identifying, standardizing and scaling operations best practices, specifically with respect to risk management and overall metrics and reporting

 

Designing, streamlining and automating organization-wide operational processes to simplify and enable associates and leaders to focus on their work

 

Developing and deploying a communications and education strategy for operational or risk management change

 

Maintaining all operations metrics, reporting, feedback and routines:

 

Reporting on the portfolio of work, organizational health and satisfaction to stakeholders

 

Coordinating and facilitating operational activities and events

 

Tracking effectiveness of operating standards and talent/performance management activities

 

Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution

 

Leading Audit... For full info follow application link.

 

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

 

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 

 

 

 

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Job Posting: 850781

Posted On: Sep 30, 2021

Updated On: Oct 30, 2021