at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R123952
Locations: VA - McLean, United States of America, McLean, Virginia
Design Operations Risk and Insights Lead - Top of House, Experience Design
We are currently seeking an Design Operations Risk and Insights Lead to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.
As an Design Operations Risk and Insights Lead for Capital One's Design organization, you will apply your process, risk management and analytical skills to create operational reporting and measurement tools, routines and standards to drive operational and risk maturity within the organization. You will be responsible for developing and deploying best-in-class resources and processes for design associates and leaders within the organization that drive efficiency, promote productivity and enable effective cross-organizational decision-making. You will be responsible for front line risk management practices to identify, measure, monitor, control, and report risks within our risk appetite.
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You'll Do:
You'll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Encouraging innovation and helping shape and manage effective and efficient risk practices within the organization
Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work
Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs
Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points
Driving momentum by creating transparency to the overall operations and risk portfolio
Connecting with design operations, chiefs of staff, and design practice communities by learning, sharing, and teaching
Establishing consistency of terminology and standardized reporting at TOH and across XD business units in collaboration with key partners
Lead & Develop Teams
Building and leading a successful team by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, process improvement, and change management
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovery, Delivery and Support
Assisting and driving project delivery, including project and process management, reporting, and stakeholder engagement
Own drafting and reviewing materials for senior management, and other governance activities
Identifying, standardizing and scaling operations best practices, specifically with respect to risk management and overall metrics and reporting
Designing, streamlining and automating organization-wide operational processes to simplify and enable associates and leaders to focus on their work
Developing and deploying a communications and education strategy for operational or risk management change
Maintaining all operations metrics, reporting, feedback and routines:
Reporting on the portfolio of work, organizational health and satisfaction to stakeholders
Coordinating and facilitating operational activities and events
Tracking effectiveness of operating standards and talent/performance management activities
Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution
Leading Audit... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.