at Sallie Mae in Newark, Delaware, United States
Senior HRIS Analyst
Newark – Continental, DE
Who we are:
Sallie Mae is proud to help Americans aspiring to create the life they imagine-whether that means helping them make college happen, or other endeavors they pursue to invest in their future. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills-you’re in the right place.
What You’ll Contribute
The Senior HRIS Analyst is responsible for analysis, configuration and testing new system enhancements and updates in support of technology within the HR function. The senior analyst will serve as a liaison between HRIS and the Business Units to facilitate issue resolution, system modifications and user requested interface enhancements. The senior analyst may also serve as a mentor to junior HRIS team members.
What You’ll Do
% of Time Spent
• Collaborates with system users and stakeholders to evaluate the functional work requirements and recommends solutions for automating and enhancing business processes and integrations supported by technology. Challenges current practices and where appropriate, proposes more efficient and effective alternatives.
• Understands the impact of, anticipates, plans, creates and executes test scenarios, and troubleshoots issues resulting from enhancements, configuration changes or system fixes which requires a thorough understanding of the functional process and data.
• Develops written technical requirements when implementing a new system, enhancing an existing system, creating reports, or addressing production issues.
• Initiates systems change request process in vendor system and collaborates with vendor resources to drive the request to completion.
• Collaborate with other departments, team members and vendors daily to develop or enhance systems and to troubleshoot production problems.
• Communicates with team members and department the results of the testing and determines if further programming is needed.
• Prioritizes all tasks and manages assignments that are required when implementing a new system, creating enhancements for an existing system and a large volume of production fixes.
• Develops, executes and documents audit and quality control processes for maintaining data integrity and security of HR systems.
• Plans, executes and manages multiple HR related projects of varying nature including system upgrades and new software acquisitions to ensure that data integrity and timeliness needs are met.
• Provides post implementation support for software upgrades and maintenance updates.
• Keeps the department apprised of system enhancements and fixes that impact HR systems.
• Creates and maintains departmental Standard Operating Procedures (SOPs).
• Assists in prioritizing the enhancements and fixes that are needed.
• Develops and compiles information or prepares reports relating to payroll, recruiting, position classification, compensation, training, equal opportunity, employment, or affirmative action utilizing HRIS systems.
• Provides on-call support, as required.
• Performs other duties and/or projects, as assigned.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Need to Succeed
Being focused on our customer helps us to deliver a lasting impression and instill trust. Through collaboration and teamwork, we are able to communicate effectively across departments leading to better decision quality. We hold ourselves to the highest standards ensuring accountability in all we do to deliver on our mission and shared values.
What You Have
Minimum: Indicate minimum education, skills and experience required.
• Bachelor’s Degree in Business or other related field, or equivalent work experience.
• 5+ years’ experience with Workday back-end processes.
• Ability to effectively communicate with internal and external stakeholders.
• Strong technical and working knowledge of HRIS systems, applications, theory and practice.
• Working knowledge of key HR functions to include Employment, Benefits, Compensation, Employee Relations, Payroll, and Training and Development.
• Excellent project management skills and working knowledge of system development methodology and data governance principles.
• Self-starter with ability to simultaneously manage and organize multiple tasks and meet strict deadlines.
• Ability to effectively manage vendor relationships.
• Excellent critical thinking and problem solving skills.
• Knowledge of relational database management, reporting and general office applications.
• Knowledge of business process design/redesign practices.
• Ability to collaborate with and gather requirements from end users.
• Ability to use sound judgment and discretion regarding confidential information.
• Accountability – Hold self and others accountable to meet commitments.
• Collaboration – Build partnerships and work collaboratively with others to meet shared objectives.
• Communication – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Build strong customer relationships and delivers customer-centric solutions.
• Decision quality – Make good and timely decisions that keep the organization moving forward.
• Instill trust – Gain the confidence and trust of others through honesty, integrity, and authenticity.
Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
What You’ll Get at Sallie Mae:
+ Comprehensive Compensation and Healthcare Benefits (Medical, Dental, Vision plans)
+ Financial Well-being : 401(k) company match, employee stock purchase plan, and basic life insurance and short-term disability are provided to employees at no cost
+ Work/Life Balance : Paid time off, time off to volunteer, and tuition reimbursement. In addition, after 6 months of employment, primary caregivers receive 12 weeks of 100% fully paid time off and secondary caregivers are eligible for 4 weeks of 100% fully paid time off, for birth or adoption
+ Wellness : Fitness centers/gym subsidies, free Fitbits with step challenges, and wellness education
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you’d like more information about your EEO rights as an applicant, please click here. EEO is the Law Supplement. Click here to view the U.S. Pay Transparency Policy.