Surveillance Officer

at Dover Downs Entertainment Inc in Dover, Delaware, United States

Job Description


Responsible for safeguarding the company’s assets and for the safety of guests and employees.  Observes, monitors, and records activities occurring in the casino area and throughout the facility, recording observations as required.



  • Observes the facility through the pan, zoom and tilt cameras and records all pertinent activity on the Surveillance system. 
  • Coordinates with the supervisor to record the questionable activity for review and possible use as evidence in court.
  • Conducts the same type of observations of the gaming areas as directed.
  • Responsible for the detection of cheating, theft, and other illegal activities.
  • Prepares daily logs of all pertinent activity.
  • Logs and marks video clips and stores them in one of several repositories on Surveillance system.
  • Observes the facility entrances, the cashiers' cage, vaults and count rooms.
  • Observes and verifies chip fills and kiosk cassette fills.
  • Monitors fire alarm panel and coordinate the response to fire alarms and system troubles, notifying proper persons in accordance with established procedures.
  • Makes timely notification to appropriate management, supervisors, Delaware State Lottery, and /or the Division of Gaming Enforcement.
  • Monitors Security radio transmissions.
  • Monitors Slots Management, DSX Door Access, Fire Panel and Biometrica computer systems.
  • Coordinates response to hold-up alarms.
  • Provides exceptional customer service.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, supervisors and guests.
  • Follows all relevant policies and procedures.



  • Performs other duties as assigned.
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Job Posting: 849737

Posted On: Oct 04, 2021

Updated On: Oct 27, 2021