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Home Mortgage Consumer QA QC Lead (Remote)

at Citizens Bank in Dover, Delaware, United States

Job Description

Description

As part of Pre-Funding Quality Department, the primary function of this position is to ensure the Home Mortgage is in compliance with all applicable secondary market, private and government loan programs.

Primary responsibilities include:

• Qualified QC underwriter to ensure a thorough re-underwrite of the first mortgage loan files are completed accurately and timely. • Maintain knowledge of all industry changes and have the ability to train new staff accordingly with workflow of a loan review, help understand checklist, data base and how to find the product manual and policies and procedures. • In depth knowledge of all legal, compliance, regulatory and investor requirements for the product set. • Provide exceptional customer service in all written and verbal communication to both internal and external customers. • Meet or exceed productivity levels established by Management and credit quality standards set forth by Citizens Bank. • Qualified QC underwriter to ensure a thorough re-underwrite of the first mortgage loan files are completed accurately and timely. • Maintain knowledge of all industry changes and have the ability to train new staff accordingly with workflow of a loan review, help understand checklist, data base and how to find the product manual and policies and procedures. • In depth knowledge of all legal, compliance, regulatory and investor requirements for the product set. • Provide exceptional customer service in all written and verbal communication to both internal and external customers. • Meet or exceed productivity levels established by Management and credit quality standards set forth by Citizens Bank.

Qualifications

Required Skills/Experience:

• 5 – 7 years mortgage operations experience with in depth knowledge of FNMA guidelines, Desktop Underwriter, FHA (DE preferred) VA and manual underwriting calculation analysis. • Comprehensive knowledge of all income types and sources, including the ability to interpret personal and business tax returns and other complex loan scenarios. • Knowledge of State Agency guidelines preferred • Sound knowledge of the consumer mortgage lending process and workflow • Sound knowledge of secondary, private investor and government mortgage loan programs • Excellent oral and written communication skills and solid organization, analytical and problem solving skills

Hours and Work Schedule

Hours per week: 40 Work Schedule: 8:30am – 5:00pm, Monday – Friday

Location: Position can be filled in Riverside, RI, Glen Allen, VA, Franklin, TN, Irving, TX or remote/work at home considered *Position not available in Colorado.

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Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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Job Posting: JC193459041

Posted On: Sep 27, 2021

Updated On: Oct 24, 2021