Manager, Access Management - Card Channels

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R119565


West Creek 1 (12071), United States of America, Richmond, Virginia


Manager, Access Management - Card Channels


This exciting opportunity is with the US Card Channels Access Support team who support the access needs and controls for the broader organization. As a leader in our Access Management organization you will be part of a team that is delivering critical access & application functions to our Channels organization with a focus on risk management and process transformation. This individual will be asked to create strategy, work in a cross functional environment and influence new outcomes that simplify the access experience. This role includes a balance of people leadership responsibilities with a blend of process, program & relationship management.


Key responsibilities of this role include:


People leader that is accountable for leading a team driving results that support productivity and minimizing the risk of access permissions of Channels contact centers.


Designing and implementing a framework of entitlements & applications access of Job Roles (SAP's) and application level roles.


Eliminate exposure of riskier access entitlements and functions while creating monitoring plans to validate


Support and lead a path to automating access


Consult on intent needs and deliver access roles that meet requirements and standards


Lead & support any application SOX controls


Establish governance and standards of role ownership


Communicate regularly to stakeholders on data and key metrics


Partner with peer team to implement standards for removing accesses and other initiatives being delivered across the team


Support Channels/Card programs & projects


Basic Qualifications:


High School Diploma, GED or equivalent certification


At least 3 years of experience in Process Management


At least 3 years of experience in People Management


At least 2 years of experience in Relationship Management


Preferred Qualifications:


Bachelors Degree


Lean certification or Six Sigma Certification


5+ years of experience in Process Management


5+ years of experience in People Management


3+ years of experience in Relationship Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 848989

Posted On: Sep 25, 2021

Updated On: Oct 09, 2021