at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R120933
Knolls 5 (12022), United States of America, Glen Allen, Virginia
Senior Associate, Process Manager , Marketing
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
The COMPASS organization at Capital One creates the marketing and key customer communications for Retail and Direct Bank, delivers them to market via a variety of channels (email, digital, direct mail, etc.), and executes fulfillment of any Marketing incentives. The Well-Managed team works with agile teams within COMPASS to equip them to be continuously audit-ready, while managing some of the workflow tools the teams use to bring marketing to life. This role in the Well-Managed team involves process design and consultation, risk identification and mitigation, monitoring and providing feedback, and implementing and supporting tools to facilitate execution.
One of the cornerstones of this work is our role in process design. We own the required processes for the organization (L2s), and are often sought out by our partners to help design cross-functional processes to improve execution, or to help identify and mitigate risks as we move into new products, technology, and incentives. We are looking for a high-performing Senior Associate Process Manager to help lead this work. The ideal candidate will have experience in process design and Business Process Management (BPM) tools. This role requires solid communication and influence skills, as you will need to work with varied partner groups and establish buy-in on any new processes.
This role will provide exposure to every aspect of marketing, and will build familiarity with a range of job families, including marketing strategists, process managers, data analysts, business analysts, and tech developers. You will build technical skills (building monitoring tools and reporting, gain experience with process design tools, and you'll join some of the best process designers in the company) with the guidance of seasoned leaders as well as through independent development. Given the rate of change in our field, the ideal candidate will enjoy learning things and working on new problems... This is not a "set it and forget it" kind of job.
Design processes that establish key guardrails for our Marketing and Design partners while minimizing the overhead required to stay audit-ready.
Well-managed innovation: The team is always pushing into the unknown, working with new products, new technology, new incentives. You'll need to dig in to understand the newness and develop controls to avoid any unique risk.
Act as COMPASS' primary point of contact for our risk partners (such as the Business Risk Office and Compliance)
Build control charts and other key monitoring tools to help SMEs and execution teams understand the environment.
Lead cross-functional Subject Matter Experts in Root Cause Analysis efforts
Bachelor's Degree or Military Experience or at least 2 years of experience in Process Design and Management
3+ years of experience in process design and management
1+ years of exposure to digital marketing or working with user-facing web technologies
1+ years of programming experience
3+ years of experience with GSuite
1+ years of experience in Agile framework
Experience with Jira or Confluence
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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