Customer Service Representative

at TA Instruments in New Castle, Delaware, United States

Job Description

Customer Service Representative

Req. #


Company Name

Waters Division




US-DE-New Castle


Regular Full-Time




TA is seeking a highly organized and personable Customer Service Representative, in a high paced manufacturing corporate office. The candidate must be comfortable with multi-tasking and prioritizing workload. This position will be part of our Customer Service team, and will report to the Customer Service Manager. This position will be located in the New Castle, DE office.





Typical tasks of the position include, but are not limited to




Issues quotations for products and services and processes orders within assigned territory.

Confers with Sales Representative when additional information is necessary to facilitate completion of order.

Examines completed order or quotation before submission for adherence to order specifications and Company policy.

Keeps files on status of request orders.

Reconciles accounts and resolves customer credit problems.





The successful candidate will have a combination of knowledge, skills, and experience that would include the following





Associate Degree preferred, or highschool diploma with equivalent experience.


5+ years of applicable customer service experience.

SAP experience desired but not required.

Microsoft suite experience (Outlook, Word, Excel, Power Point, Vizio).

Dynamics CRM experience preferred.

Professional phone etiquette

Professionalism with customers and sales personnel.

Basic accounting knowledge.

Ability to work well in a team environment and possess interpersonal skills.

Export experience is a plus.





Company Description




Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.


Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.


Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.


It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, pregnancy, genetic information or any other factor prohibited by law.

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Job Posting: 848539

Posted On: Sep 24, 2021

Updated On: Sep 24, 2021