Manager, Project Management, Bank Customer Resilie

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R120586


802 Delaware Avenue (18052), United States of America, Wilmington, Delaware


Manager, Project Management, Bank Customer Resilience Product Team


Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work.


As a Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.


This particular role is in support of Product development for Consumer and Small Business Banking, specifically in the area of Servicing Experiences, which is where technology is developed to solve customers' needs, especially customers who are struggling financially. You'll work closely with Product Managers, Software Developers, Business and Data Analysts, Operations stakeholders, Risk Managers, and others to ensure timely delivery of technology solutions. There is opportunity to proactively identify opportunities and implement solutions to improve engagement models, governance, and transparency while also leading the delivery of significant projects.


General Responsibilities:


Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.


Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements


Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.


Leveraging problem solving and influencing skills to ensure project plans deliver on intent


Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery


Building relationships and collaborating with key stakeholders to ensure delivery of commitments


Exhibit outstanding influencing skills to effectively drive project / program efforts


Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.


Display a passion for coaching and developing a team of associates through their leadership style


Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes


Basic Qualifications:


Bachelor's Degree or Military experience


At least 7 Years of Project Management experience


Preferred Qualifications:


Masters / MBA degree


PMP, Lean, Agile or Six Sigma certification


Experience with technology and the ability to engage with engineering teams


Experience and expertise that can be leveraged to implement new delivery structures in a complex organization


Proficiency with the Atlassian product suite


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 848462

Posted On: Sep 24, 2021

Updated On: Oct 16, 2021