Technical Support Analyst Intern

at Berkley in Wilmington, Delaware, United States

Job Description

Berkley Technology Services (BTS), a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware and global reach into UK/Europe, Latin America, and Asia Pacific region. BTS provides results-driven software applications, system connectivity, and world-class operational support across the enterprise. Offering an entrepreneurial and innovative culture, we encourage team members to think outside the box to deliver high quality solutions. Additionally, we provide a competitive compensation and benefits package including a casual dress code and flexible work arrangements. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at to learn more about BTS and the career opportunities we have available!

On Berkey Technology Services’ Experience and Support (BEST) team, you’re taking a role that exposes you to a myriad of technologies in a technical environment that evolves each and every day. Here, you’ll work with end-users to support everything from connectivity and remote access/home set-up requests to new PC setups, software, hardware, telephony, VPN and mobile device/tablet support needs. Your drive towards providing exceptional customer service will serve you well in this role as you’ll be the first point of contact for our users for any technical issues they’re experiencing. And because our team’s technical focus is so broad, the opportunities you’ll have to learn and build upon your technical knowledge are immense.

Day to day, you’ll:

+ Manage end-user support requests that encompass a range of technical needs and come in via support tickets or calls

+ Take ownership of support requests assigned to you, providing frequent and updated feedback to your end-users from initial triage through final resolution

+ Escalate to, collaborate with, and learn from engineering teams spanning desktop engineering, server support, collaboration technologies, networking, information security, telephony support and database administration among others

+ Tap into your passion for solving challenging technical problems with a drive toward customer service that ensures your end-users feel supported from start to finish

+ Play a key role in projects like our desktop refresh program, technology upgrades, and process improvement initiatives

+ Bring your ideas forward for automation and technical support enhancements; if you’ve got a good idea, we want to hear it!

+ Some college or university coursework in an Information Technology discipline is preferred; an equivalent combination of education and work experience will suffice

+ Working knowledge of and/or interest in learning the following: Windows 7/10, Microsoft Office Suite (and/or O365), VPN, Citrix, Virtual Desktop Infrastructure (VDI), network monitoring, and/or remote tools

+ Previous exposure to or experience with IT Service Management/Ticketing tools, with a strong preference for Service Now

+ Some exposure to or experience with Microsoft Exchange and Active Directory administration preferred

+ A self-motivated achiever who gains satisfaction from providing excellent customer service

The Company is an equal employment opportunity employer.

COVID-19 vaccine required unless prohibited by law.

Job ID: 2021-5826

Name: Berkley Technology Services LLC

Street: 101 Bellevue Parkway

Post End Date: 5/22/2022


InsuranceFinancial Services

Seniority Level:


Job Functions:

Information Technology

Employment Type:


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Job Posting: JC193105209

Posted On: Sep 24, 2021

Updated On: Oct 23, 2021