at Dexsta Federal Credit Union in Wilmington, Delaware, United States
Description and Duties of the Job: Position Summary:
Provides prompt, efficient and courteous service to members while processing transactions and answering questions. Completes transactions and related documentation for deposits, withdrawals, loan payments and transfer of funds. Cross-sells credit union services.
Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, credit card payments, transfers, and check cashing, both over the counter and by mail..
Provides members with account status, including current balances, account histories, and loan pay-offs.
Cross-sell credit union products and services when possible.
Process member requests such as certified checks, check re-orders, stop payments, wire transfers, ATM applications, and maintenance forms. Route them to the appropriate department.
Total all work, process checks through Check21 and balance teller drawer daily.
Support front desk and financial services employees as needed.
Other duties as assigned.