at TA Instruments in New Castle, Delaware, United States
Field Service Specialist
TA Instruments'Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.
As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative Electroforce Product line for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
TA Instrumentsis seeking a highly skilled, motivated and customer focused professional to join our world-renown Field Service Organization that will be responsible for the East Coast region. This specific position will focus on servicing our Mechanical Test Systems product line & will be traveling across PA, MA, MN, CT, NY, DE, & NJ & must reside within one of these states relatively close to an aiport.
Typical tasks of the position include, but are not limited to
Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
Establishes and maintains prompt professional communications with customers and internal resources.
Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
The successful candidate will have a combination of knowledge, skills, and experience that would include the following
Associates Degree in Mechanical Engineering, Electrical Engineering, or other science related field
Bachelors Degree preferred
2+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
Ability to perform effective system level troubleshooting
Must possess a strong customer focus
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
Personal sense of integrity and trust; ethical practice
Must be independent and able to make decisions
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
Travel for this position will be 80-90% overnight travel
Must be located in close proximity to an airport
A clean driving license and a valid passport will be required
As the industry leader in the analytical instrument industry, TA Instruments prides itself in innovation and an uncompromising commitment to customer support. Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business. For additional information about our products, visit our web site at www.tainstruments.com.
Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Japan, India, China, Taiwan, Korea, Australia and across Europe.
TA Instruments is an Equal Opportunity Employer.
It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, pregnancy, genetic information or any other factor prohibited by law.