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Salesforce Administrator

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

ChristianaCare is seeking a Salesforce Administrator to join the Marketing Communications team to lead the ongoing deployment and optimization of our marketing technology stack. The successful candidate will have a record of success in improving processes and adoption using a diversified suite of platforms, including CRM data management, asset management, CMS, and marketing automation. This role is part technical project manager and part marketing analyst. The CRM Systems Administrator will be responsible for the executing the day-to-day configuration, support, maintenance and improvement of our CRM platforms.

 

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

work-life balance

competitive pay and benefits

generous paid time off

 

Principal duties and responsibilities:

 

Serve as primary system administrator for the Salesforce.com environment and related marketing platform(s)

 

Serve as platform owner and advocate by maintaining up-to-date knowledge of platform features

 

Serve as secondary system administrator and advisor of CMS platform(s)

 

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

 

Complete regular internal system audits and prepare for upgrades

 

Generate insights and recommendations to improve processes in accordance with ChristianaCare operating objectives

 

Manage relevant data feeds and other integrations

 

Coordinate the evaluation, scope and completion of new development requests.

 

Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

 

Assist in training of new users, and grow the CRM skill set across the organization

 

Effectively act as the liaison between our users, vendors and the application development teams

 

Work independently with members of the user community to define and document development requirements

 

Independently complete projects, drawing on resources as needed.

 

Prioritize conflicting needs, handle matters expeditiously, proactively, and follows through on projects to successful completion.

 

Research and complete special projects/assignments as the need arises.

 

Education and experience requirements:

Bachelor's Degree in IT, Marketing, or related field required

Minimum two years of experience as a Salesforce.com administrator

Salesforce.com Admin (ADM201 and ADM211) certified

Health Cloud, Marketing Cloud, and/or Developer certifications preferred

Familiarity with Marketing Cloud preferred

Previous experience working in a SCRUM or agile environment preferred

 

 

EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

 

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 847391

Posted On: Sep 22, 2021

Updated On: Oct 05, 2021