Assistant Contract Manager

at ServiceSource, Inc. in Dover, Delaware, United States

Job Description

Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.


Job Summary

Work under the direction of the Project Manager. Responsible for oversight and coordinating management of a Food Service. Plan and manage operations defining objectives, methods, timetables, and recommending changes as needed.


Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Oversee the Supervisor-Cafeteria Zone, Janitors and Food Service Workers to ensure Performance Work Standard requirements are met.

Monitor day-to-day operational activities performed by ServiceSource food service management and food service workers provide positive and constructive feedback to employees in order to reward, coach, correct and motivate for performance improvements.

Perform inspections and/or operational audits to ensure contractual and regulatory compliance- eliminating inefficiencies or unnecessary work and reducing operating expenses where feasible.

Communicate with contract personnel on all routine matters pertinent to contractual obligations.

Implement quality improvement to establish and maintain a safe work environment.


Additional Responsibilities

Conduct weekly meeting with supervisors to ensure all safety goals and objectives are being met.

Ensure that allocated hours for staff are maintained in accordance with contract requirements.

Work with the rehab staff in regard to performance issues and come up with a solution.

Write employees counseling reports as needed.

Provide input pertaining to employee goals.

Ensure that timely and accurate reports necessary for operation of the dining facilities and contract requirements are maintained and submitted.

Maintain accurate records and files according to contract/company standards.

Maintain open communication with contract representatives and corporate personnel.

Perform other related duties as assigned.


Qualifications: Education, Experience, and Certification(s)

A high school diploma or General Educational Development (GED) required, Bachelor's degree preferred.

Must have 3 years' experience working in a large food service operation providing cafeteria style or multi-entree operation providing complete meal service (breakfast, lunch, and dinner) required. Military food experience in a pay grade of E-7 or above may be credited as management experience.

Must have 3 years' experience as a Manager or Assistant Manager required.

Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR) required.


Knowledge, Skills, and Abilities

Excellent verbal and written communication skills.

Detail-oriented and able to carry out work with a high level of accuracy.

Ability to write routine reports and correspondence and use Excel to track and share operational status and results.

Provide excellent customer service.

Well-organized and self-directed team player.

Ability to operate a computer using Microsoft Office software required.


Safety & Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.

Adhere to all corporate and local safety plans, policies, practices, and standards.

Be aware of and follow all safety rules of your work site.

Report any unsafe conditions or accidents to your supervisor.

Practice standard precautions (formerly universal precautions) always.

Participate in mandatory or available safety training.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to... For full info follow application link.


ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

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Job Posting: 847378

Posted On: Sep 22, 2021

Updated On: Oct 22, 2021