at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R123101
1750 Tysons (12023), United States of America, McLean, Virginia
Senior Manager, Channels & Operations Process Manager
As a Senior Manager, Process Manager in Market Operations & Real Estate (MORE), you will play a critical role in driving and leading strategic business projects, well-managed efforts, and broad reaching technology initiatives that will have a direct impact on Branch / Cafe operations.
A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential for this role.
As a Senior Manager, Process Manager you will:
Lead an agile team that solves complex problems and supports transformational initiatives.
Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.
Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.
Collaborate effectively across back-office teams (e.g., Risk Office, Consumer Protection, Consumer Operations, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed against with simplicity
Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while managing team workload and meeting committed timelines.
Track and share delivery progress with MORE Senior Leaders regularly and in various forums.
Actively engage with key business partners (Product, Marketing, etc.) to advocate for well-managed delivery through MORE and enable long-term work planning based on partner strategy and timelines.
Bachelor's Degree or Military Experience
3 years of experience in Process Management
3 years of experience in Agile methodologies
3 years of experience in Operations
3 years of experience in People Management
5 years of experience in Process Management
5 years of experience in Agile methodologies
5 years of experience in Operations
5 years of experience in People Management
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.