Content Strategist - Consumer Card & Bank Experien

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R117966


Locations: VA - McLean, United States of America, McLean, Virginia


Content Strategist - Consumer Card & Bank Experience Design


The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.


About the Role:

We are currently seeking a Content Strategist to join our team. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:


Collaboration & Connection


Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences


Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience


Advocating for the customer through human-centered design methods, ensuring our products speak their language


Championing design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy


Working with partners and teams across various geographies


Embracing and advocating for an experience mindset - this is as important to the work as the results


Discovery & Delivery


Working with the research team to understand customer needs and define what information is needed throughout the user experience through usability and empathy studies


Framing problems, defining insights, and designing new methodologies/practices to serve customer needs


Creating new content experiences, and guiding others in the process


Ensuring all content is clear, easy to understand, and written in natural language


Adhering to compliance requirements using natural language and content standards


Facilitating and participating in workshops with internal and external stakeholders to align with business needs


Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications


At least 4 years of experience with journalism, content creation, editorial, or information architecture disciplines

Preferred Qualifications


Experience with content creation for cross channel experiences


Comfortable working with a variety of business partners and delivering outcomes


Familiarity with working in an established design system


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 846907

Posted On: Sep 21, 2021

Updated On: Oct 21, 2021