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Supervisor, Front Counter (Non-Retail)

at Mediacom Communications Corporation in Dagsboro, Delaware, United States

Job Description

GENERAL RESPONSIBILITIES:
Responsible for enhancing and monitoring the performance of Front Counter Customer Service Representatives and Quality Assurance positions.

SPECIFIC RESPONSIBILITIES:
• Assists CSSRs in determining the resolution of all customer situations.
• Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
• Plans and organizes work flow of CSSRs.
• Trains and evaluates employees to help improve performance and productivity in sales and customer service.
• Assists in the training of new CSSRs through an on-the-job-training program.
• Assists with “check for errors” reports on Cash handling statistics by collecting appropriate data.
• Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
• Track and analyze individual and departmental performance to maximize production.
• Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff.
• Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
• Regular Attendance required.
• Other duties as assigned.

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Job Posting: 846884

Posted On: Sep 21, 2021

Updated On: Sep 21, 2021