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Customer Sales & Service Rep I

at Mediacom Communications Corporation in Dagsboro, Delaware, United States

Job Description

GENERAL RESPONSIBILITIES:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services and scheduling service and installation appointments. 

SPECIFIC RESPONSIBILITIES:

  • Take incoming phone calls from potential customers, focused on closing sales and maximizing units. 
  • Exceed or maintain minimum sales, quality and productivity standards.
  • Demonstrate courtesy and patience in customer relations.
  • Understands and promotes all current marketing campaigns with the goal of system net gain.
  • Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.
  • Utilize appropriate sales guidelines to properly process customer requests to add services.
  • Interact with customers by telephone, as well as e-mail and fax.
  • Meet department standards with a successful or better scorecard monthly.
  • Ability to utilize multiple programs at the same time to assist customers.
  • Performs multiple tasks simultaneously while on the phone with customers.
  • Maintains professional and respectful conduct when interacting with customers and co-workers.
  • Follows all Mediacom Communications policies and procedures. 
  • Educate customer about benefits of Mediacom’s products and services to ensure customer is getting the full benefit from their products.
  • Other duties as assigned.
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Job Posting: 846876

Posted On: Sep 21, 2021

Updated On: Sep 21, 2021