at Christiana Care Health System in Wilmington, Delaware, United States
ChristianaCare is seeking an experienced analyst to join our PowerChart Ambulatory EMR team. This net new FTE will support ChristianaCare's Center for Virtual Health by serving as a member of our Cross Systems Implementation (CSI) team.
In addition to PowerChart, our CSI Analyst will participate with and provide support to other exciting new integrations - with software and hardware all designed to advance our digital capabilities, for the love of health.
Our ideal candidate will have previous experience as an analyst and previous experience or knowledge of products or services such as remote patient monitoring, FHIR integrated applications, telehealth and more. Perform analysis, testing, and troubleshooting for PowerChart integration solutions with upgrades and software changes. Knowledge of HL7 and system configuration across systems is a plus.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Define problems, analyze implications, recommend creative solutions, and implement changes in a dynamic team environment.
Evaluate, design, code, test, and implement custom or vendor supplied systems software to effectively respond to the business and clinical requirements.
Participate in design and process changes regarding the Electronic Medical Record.
Design applications and workflows leveraging best practice configuration to meet business and functional requirements.
Analyze and resolve complex issues that impact the Electronic Medical Record following service level agreement timeline.
Provide application support and participate in on-call rotation.
Develop and coordinate comprehensive test plans.
Document all work per IT standards and process including following industry standard change control and communications processes.
Assist and coordinate in the documentation of systems policies and procedures as well as training materials.
Work effectively on project teams and meet deadlines in accordance to project manager's expectations.
Proactively remain well-informed of Cerner PowerChart development, upgrades and solution advancements through Ucern and user communities.
Provide rotating on-call (after-hours) support (at this time roughly every 12 weeks).
EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor's degree required.
Previously analyst experience required.
Previous healthcare experience preferred.
KNOWLEDGE/SKILLS & ABILITIES:
Practical experience with project delivery and systems development life cycles.
Excellent verbal communications and customer-relations skills.
Demonstrated ability to relate technology to the customer so they are comfortable with using it and perceive value in the service provided.
Excellent written skills and experience with documentation of issues and resolutions.
Ability to forge strong working partnerships within Information Technology and with our customers.
Ability to communicate and present information effectively in both oral and written form with all levels of hospital personnel and all patient groups.
Ability to relate cooperatively and constructively with co-workers, clinical and medical staff and interdisciplinary teams.
Ability to analyze and resolve complex application systems problems and provide resolutions/recommendations.
Ability to prioritize many tasks, exhibit excellent judgment and work independently.
Strong organizational and administrative skills, attention to detail and the ability to follow through.
Experience with Microsoft Office suite of applications including word-processing, spreadsheet and presentation software.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.