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2:2:2 Program Lead

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryCustomer Success Group

 

Job Details

The Professional Services 2-2-2 Program Lead is a proven, passionate and strategic professional. In partnership with the CSG Enablement team and global Professional Services field teams, they will help create the vision of what success should look. They will lead internal teams to develop a long-term enablement strategy using the existing 2-2-2 model and will leverage potential tools to help measurably increase success. This role requires frequent communications with and on behalf of the Global Professional Services organization to scope new pieces of work, direct projects, manage expectations, escalate risks, and report on performance.

 

Responsibilities:

 

Partner with Services Leadership, GPC, Internal Business Partners, and CSG Enablement team to ensure project/program delivery aligns with overall satisfaction and longer-term strategies

 

Build trust and credibility with executive leadership and the Professional Services field teams in order to align learning needs with business challenges and organizational priorities

 

Facilitates meetings at multiple levels, including executive steering committee meetings to working sessions with enablement teams

 

Manages overall program documentation including but not limited to project plans, scope documents, meeting minutes, and issue & risk logs

 

Leads communication strategy, plan & execution

 

Ensures projects are delivered within scope and on time

 

Works closely with Global Practices and Competency (GPC) Lead to identify SMEs to gain insight into learning priorities to influence program strategy

 

Preferred Qualifications and Skills:

 

Minimum of 10 years SaaS sales leadership experience

 

2+ years of relevant experience, including corporate learning experience, in a mid-to-large-sized organization.

 

Understands salesforce products and teams to drive optimal cross org alignment

 

Knowledge of industry-leading trends in learning strategies and tools

 

Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level.

 

Strong communication skills and training background

 

Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes.

 

Ability to plan, manage and deliver multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.

 

Accommodations

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 846824

Posted On: Sep 20, 2021

Updated On: Sep 20, 2021