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Job CategoryMulesoft - Customer Success Group
MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. This team primarily manages project/clients in the Financial Services and Industry sectors. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.
Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process.
What you'll achieve:
Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodology
Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure
Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs
Contribute to enhance and expand our Outcome Based Delivery methodology
Work with Services leadership to help build out your practice
Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives
What you'll need to be successful:
Ability to manage a portfolio - time management, prioritization, setting customer expectations
Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan
Engagement Execution - identify and mitigate risk, status reporting, and operations
Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master/ SAFe Agilist certifications preferred
Track record of executing projects from start to finish with a strong prioritization and time management POV
Proven successful outcomes for projects and programs of 5 million dollars of budget/revenue and higher
Technical understanding to evangelize our vision and implement it into project/account planning
Track record of reviving high pressure/at-risk accounts
Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
Generalist attributes between technology, consulting, project delivery, and internal practice building
Familiar with Netsuite OpenAir or similar PSA tool
Familiar with both Agile and Waterfall methodology
Ability to travel 25% - 50% of the time (varies depending on customer needs, focused within Region)
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