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Senior Delivery Manager

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryMulesoft - Customer Success Group

 

Job Details

MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. This team primarily manages project/clients in the Financial Services and Industry sectors. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.

 

Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process.

 

What you'll achieve:

 

3 months:

 

Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodology

 

Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure

 

Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs

 

12 months:

 

Contribute to enhance and expand our Outcome Based Delivery methodology

 

Work with Services leadership to help build out your practice

 

Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives

 

What you'll need to be successful:

 

Ability to manage a portfolio - time management, prioritization, setting customer expectations

 

Engagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan

 

Engagement Execution - identify and mitigate risk, status reporting, and operations

 

Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices

 

Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master/ SAFe Agilist certifications preferred

 

Track record of executing projects from start to finish with a strong prioritization and time management POV

 

Proven successful outcomes for projects and programs of 5 million dollars of budget/revenue and higher

 

Technical understanding to evangelize our vision and implement it into project/account planning

 

Track record of reviving high pressure/at-risk accounts

 

Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers

 

Generalist attributes between technology, consulting, project delivery, and internal practice building

 

Familiar with Netsuite OpenAir or similar PSA tool

 

Familiar with both Agile and Waterfall methodology

 

Ability to travel 25% - 50% of the time (varies depending on customer needs, focused within Region)

 

Accommodations

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and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited... For full info follow application link.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 846823

Posted On: Sep 20, 2021

Updated On: Sep 24, 2021