Program Supervisor

at Elwyn Delaware in Wilmington, Delaware, United States

Job Description

Program Supervisor

321 E 11th St, Wilmington, Delaware 19801


POSITION SUMMARY: Provides direct supervision to Journeys program staff and is responsible for day to day operations, work assignments and program compliance oversight.



Provides oversight of program operations including but not limited to:

case management services including individual program service plans

advocacy for individuals served and their caregivers

monitoring the coordination of all services and safety protocols provided to the individuals served

creation and implementation of activities and schedules

regulatory compliance, including but not limited to staff training and daily program activities

Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination while challenging staff to continually seek quality improvement in service implementation and giving encouragement and recognition for a job well done

Facilitates admissions process which includes, but is not limited to, scheduling and conducting tours, intake interviews, making recommendations concerning acceptance, and obtaining service authorizations

Provides direct care services, when necessary, including but not limited to running activities with participants and providing personal care such as assistance with toileting, eating, and brushing teeth

Provides work direction to assigned staff which includes but is not limited to monitoring quality of work; ensuring that participants receive appropriate, quality services according to their individual service plans (ISPs); ensuring that active treatment is occurring at all times; making and adjusting caseload assignments; scheduling and assigning staff to daily activities

Facilitates the daily morning huddles and weekly staff meetings, including but not limited to sharing company and policy updates, promoting cross communication among staff and encouraging the use of best practices; communicating pertinent participant related information, and assigning daily tasks

Coordinates case records review by case managers to ensure file compliance with regulatory guidelines

Monitors daily service notes, T-logs, electronic medical record entries, and attendance records, as well as the weekly, monthly, quarterly and annual reports completed by the case manager to ensure they are completed accurately and submitted timely

Develops the monthly activities calendar in collaboration with assigned staff, and assign daily activities to staff as scheduled

Ensures that supplies are adequate for implementation of daily activities by completing visual inventory and submitting purchase order requests to Director of Operations

Researches and coordinates community outings and volunteer sites for inclusion on activities calendar

Obtains permission slips and fees for scheduled outings, record receipt, and give all payments to appropriate Finance Department representative

Performs regular audits and provides guidance and support to the Case Manager to bring records into full compliance

Supervises and performs, as needed, the duties of the program case manager, which includes but is not limited to, completing the following services for individuals on his/her caseload: acts as a liaison with interdepartmental staff, outside agencies, families, etc.; coordinates the completion of individual assessments; promotes the development of social and vocational development of individuals served; develops the individual's ISP. This may include participation in off-site meetings.

Works with the director to meet the total needs of the program which includes but is not limited to development and implementation of outcome measures (assures the ISPs are well developed, are appropriate and respect the individuals preferences, are coordinated with other services provided, are integrated into the person's life, and reviewed in a timely manner); and assurance of the efficient use of shared program resources

Provides program coverage for Case Manager and Day Habilitation Associates as necessary which may include coverage of volunteer and activity sites in the community

Oversees management of critical incidents, which would include but is not limited to, reporting, recording, and following up on critical incidents as outlined in Critical Incident Protocol, workers comp incidents, allegations of abuse or neglect and oversight of daily operations

Performs cardiopulmonary resuscitation... For full info follow application link.


Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Job Posting: 846555

Posted On: Sep 19, 2021

Updated On: Oct 02, 2021