Home Office Underwriting Manager, Construction Services

at Travelers in Dover, Delaware, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

Underwrite new and renewal business in a Business Unit for assigned offices. Considers all strategic aspects of the situation and can make independent decisions within underwriting authority. Assist field office in achieving their budgeted financial results (premium, loss ratio, retention, commissions, pricing, and new business) through execution of Business Unit strategies. Support sales goals and plans of field offices and help build and maintain producer relationships. Communicate product information and strategies to field offices and provide technical leadership.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

Underwriting Responsibilities:

+ Underwrite and assess risk for Bond and Specialty Insurance and accounts in a Business Unit.

+ Make appropriate decisions within own underwriting authority and make appropriate recommendations to referral Underwriter.

+ Underwrite most complex/demanding accounts and risks and consider different approaches toward risks to maximize profitability (e.g., pricing, retention, endorsements, limits, indemnity, and security) by considering all factors related to the account.

+ Within authority limit, make timely and prudent decisions consistent with Bond and Specialty Insurance Business Unit requirements and standards and within submission timeframe.

+ Understand and communicate segment strategies to the field. Execute strategies on their accounts to produce budgeted results. Actively seek feedback regarding strategies and work with the field to take actions necessary to address issues.

+ Portfolio Management – Continuously manage portfolio of business (maintain quality of business required by Business Unit strategy).

+ Accountable for accurate underwriting documentation/ information in account management systems and adherence to documentation standards. Monitors and reports on finding for the field.

+ Act as the Hub or industry/subject resident expert.

+ As the referral Underwriter, assure that policies and accounts are effectively underwritten, handled and documented in compliance with Business Unit and regulatory standards and requirements.

Sales Management Responsibilities:

+ Act as a partner with the Field to review sales plans and determine appropriate levels of Home Office visibility to support producer relationships.

+ Work strategically and tactically with producers to ensure appropriate level of understanding of company goals and objectives.

+ May participate with Field on account specific direct sales efforts to influence the outcome of the sale.

+ Partner with the Field Office on sensitive account specific communication and participate in the communication if necessary.

+ Support and encourage cross sell opportunities within Bond and Specialty Insurance and Travelers.

+ Participate in producer and industry functions to increase visibility in the marketplace, network with key players in the territory and industry, and increase knowledge of the industry.

+ Producer and account interaction focuses on meeting customer expectations regarding response time and knowledge of products and business.

+ Operations Responsibilities:

+ Maintain a collaborative relationship with Field Office and Home Office (i.e. Claim, Legal) colleagues.

+ Actively participate in Business Unit and Hub meetings.

+ Demonstrate superior responsiveness to the Field (consistency, quick response, knowledge of products).

+ Interact and participate on national projects having an impact on the business. Leads projects as required.

+ Execute on policies, procedures, and strategies.

Minimum Qualifications

+ Minimum of 5 years of equivalent work and/or industry experience.

Environmental / Work Schedules / Other

+ Operates standard office equipment.

+ Requires extended periods of computer use.

+ Requires extended periods of sitting.


+ Primarily Hartford based

+ It is preferred that the candidate lives on EST or CST zone.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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Job Posting: JC192814834

Posted On: Sep 19, 2021

Updated On: Oct 23, 2021