at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R122796
West Creek 7 (12077), United States of America, Richmond, Virginia
Manager, Process Management - Managing Data Steward
The Retail Managing Data Steward Team at Capital One offers a unique opportunity to partner with the Bank data community at large to provide education and guidance toward Enterprise data policy compliance. We use data analytics to inform our priorities, opportunities and modernization efforts while ensuring that our data is registered, protected, and secure. Our group is driving a culture change where data management is top of mind for Bank associates, and you will have the opportunity to play a pivotal role in making this happen.
As a Manager of Process Management, you will be focused on ensuring the Bank is well-managed and compliant with our Information Data Management policy with special attention to data privacy and corresponding legislation. You will be a subject matter expert and deliver data management strategies and processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the way we work. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
In this role you will:
Execute all data management processes related to data privacy for Retail Bank including those related to the California Consumer Privacy Act (CCPA).
Monitor data trends and create metrics/reports for peers and multiple stakeholders.
Provide recurring communication for the data community/data stewards and influence policy compliance with an inspiring and motivational approach. Utilize traditional and non-traditional communication methods.
Establish a center of excellence related to data stewardship.
Collaborate with internal partners to build an understanding of processes or workflows that involve sensitive data and ensure that it is properly protected.
Develop and nurture relationships with key internal stakeholders in support of Capital One's data management policies.
Represent the Managing Data Steward and our policies as new initiatives are presented from across the Enterprise.
Provide ideas and suggestions for improvements within our team and beyond and make them happen.
Drive results through others even if they do not report to you.
We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in data management and data privacy. This individual will have demonstrated that they can improve processes, resulting in time and resource savings. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic, agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects.
High School Diploma, GED or equivalent certification
At least 2 years of experience in Process management
At least 2 years of experience in Project management
At least 2 years of experience in Relationship management
At least 2 years of experience in Data management or Data privacy legislation
Lean certification or Six Sigma certification
5+ years of experience in Process management
5+ years of experience in Project management
5+ years of experience in complex problem solving
5+ years of experience in Relationship management
5+ years of experience in Data management or Data privacy legislation
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.