Director of Marketing, Connected Communities

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

We are in search of a passionate and highly motivated marketing leader to accelerate performance in our Connected Communities segment. This is a rapidly growing segment responsible for everything from securing fiber internet contracts with developers and property owners to driving maximum penetration of our fiber assets at each individual property or development where we provide services. The Director of Marketing, Connected Communities is responsible for developing the overall marketing strategy that will drive brand preference of Quantum Fiber through all stages with segment specific marketing campaigns and highly targeted efforts using sophisticated analysis to identify areas of opportunity, test and track results, and scale as appropriate.

The Connected Communities marketing team provides direct support to two primary teams of sales professionals. The Business Development team consists of Account Managers with aggressive sales targets responsible for contract acquisition targeting developers and property owners of multifamily and single-family developments across the U.S. Our Customer Success team consists of Outside Sales Reps who support a portfolio of fiber properties working directly with leasing staff and residents to maximize penetration rates in each property. The right candidate will understand that a claim to success in this role is directly tied to the performance of these sales teams and this segment.

The Main Responsibilities

+ You will need to be a skilled relationship builder who understands the value of diverse opinions, collaboration, and partnerships.

+ You will use relevant facts and data to influence key stakeholders working closely with cross-functional teams to push through barriers and drive solutions efficiently.

+ You must be comfortable presenting and advocating on behalf of this segment and its customers to our corporate marketing partners ensuring relevant messaging, creative and offers.

+ You must be passionate about the opportunity to lead a high performing team of marketing professionals, committed to an inclusive culture, respectful of the team and the development of its talented individuals.

+ We are looking for someone who believes that the best is yet to come and is not interested in settling for anything short of amazing .

What We Look For in a Candidate

+ Bachelor’s degree in marketing or business, or equivalent education and relevant experience.

+ 10+ years of B2C and/or B2B marketing/sales experience in the telecommunications or technology industry.

+ 5+ years marketing background within the multifamily segment.

+ Growth-minded leader who can adapt quickly to a fast-changing environment in a competitive industry with plenty of ambiguity and interesting, challenging problems to solve.

+ Strong mentor capable of leading teams to deliver on ambitious business goals, inspires their best work, and develops their careers.

+ Excellent communication and presentation skills with the ability to influence partners and executive leadership.

What to Expect Next

Requisition #: 262271

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC192731602

Posted On: Sep 18, 2021

Updated On: Oct 01, 2021