at Christiana Care Health System in Wilmington, Delaware, United States
To answer all incoming calls in a timely manner, process and rout them according to nature of call.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds accurately to a high volume of calls demonstrating exceptional customer service skills
Receives and responds to all incoming calls
Schedule appointments according to guidelines
Process phone notes
Documentation of call is detailed and accurate
Demonstrates sound judgement of escalating urgent calls
Utilization of computer ie: scheduling module and EMR
Enter patient demographics
Ability to multi-task with typing and talking simultaneously
Routing calls appropriately
Utilizes CCHS HEAT methodology when service issues arise
Interacts with patients, physicians and staff to provide accurate communication
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School graduate
Prior call center, customer service and medical office related experience preferred.
Computer and key boarding skill required
An equivalent combination of education and experience may be substituted
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.