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Customer Service Specialist

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

PRIMARY FUNCTION:

 

To answer all incoming calls in a timely manner, process and rout them according to nature of call.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Responds accurately to a high volume of calls demonstrating exceptional customer service skills

Receives and responds to all incoming calls

Schedule appointments according to guidelines

Process phone notes

Documentation of call is detailed and accurate

Demonstrates sound judgement of escalating urgent calls

Utilization of computer ie: scheduling module and EMR

Enter patient demographics

Ability to multi-task with typing and talking simultaneously

Routing calls appropriately

Utilizes CCHS HEAT methodology when service issues arise

Interacts with patients, physicians and staff to provide accurate communication

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School graduate

Prior call center, customer service and medical office related experience preferred.

Computer and key boarding skill required

An equivalent combination of education and experience may be substituted

 

 

EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

 

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 845546

Posted On: Sep 17, 2021

Updated On: Oct 03, 2021